Office Assistant - Large Scale Events

Requisition Number

139924BR

Join the BEST Crowd Management Team as an Office Assistant!

Are you ready to lead and inspire a team to deliver exceptional event experiences? As an Office Assistant at BEST Crowd Management, you’ll play a pivotal role in supporting all aspects of event operations, ensuring top-notch customer satisfaction and seamless execution. Under the guidance of our leadership team, you’ll be at the heart of our operations, making every event a success!

Why Work at BEST Crowd Management?

Dynamic Environment: Be part of a team that thrives in the fast-paced, exciting world of event management.

Career Growth: Opportunities for professional development and career advancement within the company.

Team Spirit: Join a supportive and collaborative team that values each member’s contributions.

Impactful Work: Play a crucial role in creating memorable experiences for event attendees.

Flexibility: Enjoy a flexible work schedule that includes weekends, nights, and holidays, perfect for those who thrive outside the typical 9-5.

Diverse Experiences: Work at a variety of events, from concerts and sports games to corporate gatherings and more.

Pay, Benefits, and Work Location:

Salary: $18 / hour

Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.

Work Location: Based in Arlington, TX

Job Summary: The Office Assistant plays a pivotal role in supporting the hiring, onboarding, and engagement processes for a crowd management company specializing in security and guest services for large-scale events. Thisposition focuses on attracting, onboarding, and retaining part-time, occasional, and seasonal staff while ensuring compliance with company standards and legal regulations. The Office Assistant is responsible for maintaining an efficient hiring process, fostering employee engagement, and enabling staff to be event-ready quickly.

Essential Duties and Responsibilities:

Hiring & Onboarding:

• Manage the recruitment process for part-time, occasional, and seasonal staff through the Applicant Tracking System (ATS).

• Coordinate job postings, monitor applications, and schedule interviews to maintain a steady pipeline of qualified candidates.

• Execute and continuously improve the onboarding process, ensuring new hires are equipped and ready to perform their roles effectively and promptly.

• Conduct pre-employment screenings, verify credentials, and ensure all onboarding documents are complete and compliant.

• Collaborate with operational leaders to prioritize hiring for upcoming events and ensure adequate staffing levels.

Employee Engagement:

• Develop and implement initiatives to foster positive employee experience and retention for seasonal staff.

• Serve as a point of contact for new recruits, addressing questions and concerns during the onboarding process.

• Support recognition programs to celebrate staff contributions during events.

• Gather and analyze employee feedback to inform engagement strategies and process improvements.

Compliance & Reporting:

• Ensure compliance with federal, state, and local employment laws, as well as company policies and procedures.

• Maintain accurate records in the ATS and HR systems, ensuring data integrity and confidentiality

. • Prepare compliance reports and assist with audits related to hiring, onboarding, and training documentation.

Performance Metrics :

• Drive a fast and efficient "speed-to-hire" process, minimizing the time from recruitment to deployment.

• Monitor hiring and onboarding KPIs, such as time-to-fill, new hire satisfaction, and retention rates.

• Regularly review and refine workflows to achieve operational excellence.

Minimum Qualifications:

Required:

• 2+ years of experience in a similar HR role, preferably in a fast-paced or seasonal staffing environment.

• Proficiency with Applicant Tracking Systems (ATS) and HRIS platforms.

• Strong organizational skills and the ability to manage multiple priorities effectively.

• Excellent interpersonal and communication skills, both verbal and written.

• Knowledge of employment laws and regulations related to hiring and onboarding.

Preferred:

• Experience in the event or hospitality industry.

• Familiarity with high-volume recruitment and seasonal staffing strategies.

• Bilingual in English and Spanish is a plus

Work Environment :

• This role is an office-based position

• This role may require occasional travel to hire events and on-site support at event venues.

• Must be available to work flexible hours, including evenings and weekends, as needed to meet event timelines.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

#BEST

Branch Phone Number

Branch

BEST - Corporate Overhead

Hours Type

Full Time

Pay Rate

$18 / hour

Job Code

0020 Human Resources Coordinator

Sponsorship Request

None

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