Program Administrator 3 (9-1-1 Support and Compliance Administrator)

Schedule: Full-time

What You'll Do:

Under direction of agency 9-1-1 Administrator, oversees Public Safety Answering Points (PSAPs), provides support, ensures compliance, & supervises County Coordinators to ensure all counties are following established program guidelines under OAC 5507 & ORC 128.

Develop & maintain the support & compliance program & update to ensure all requirements meet the ORC & OAC.

Develop & implement audit policies & procedures.

Develop & implement technical assistance to agencies (PSAPs) under jurisdiction of the Ohio 9-1-1 Program Office & Statewide 9-1-1 Steering Committee.

Receive & respond to queries from PSAPs across the state concerning 9-1-1 operations.

Conduct audits at all 88 counties & report critical & noncompliance issues for resolution.

Based on the audit, validate PSAP(s) compliance with OAC 5507 & ORC 128. & prepare a report to the 9-1-1 Administrator based on the findings recommending compliance or non-compliance.

Adjust audit procedures to meet unexpected or complex situations.

Provide audit program reports & recommendations to the 9-1- 1 Administrator & the Statewide 9-1-1 Steering Committee.

Provide training reports & recommendations to the 9-1-1 Administrator & the Statewide 9-1-1 Steering Committee.

Represent the 9-1-1 Administrator at meetings with Federal, State, & Local agencies and trade organizations when needed.

Handle sensitive issues with agencies concerning audits.

Develop training for PSAPs to comply with PSAP Technical & Operational Standards in OAC 5507 & ORC Chapter 128.

Attend training & maintain awareness of current & upcoming industry trends and best practices according to Federal, State & Local standards

Others Duties as assigned

Minimum Qualifications:

5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.

-Or completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.

-Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.

-Or 1 yr. exp. as Program Administrator 2, 63123.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Program Management

Knowledge, Skills and Abilities-

Knowledge-

9-1-1 Operations & Emergency Communications Centers

Ohio Revised Code Section 128*

Ohio Administrative Code 5507*

Governmental & generally accepted accounting principles & procedures

Auditing standards & procedures

Compliance requirements.

Professional management practices.

Rules & procedures applicable to agency operations.*

*Developed after employment

Skill:

Operation of personal computer &

associated hardware/software

(e.g., MS Office Suite) & use of

Internet

Ability:

Address audit issues of high complexity.

Define Problems

Prepare, review &/or edit audit work papers.

Establish facts & draw valid conclusions.

Develop audit work plans

Work with County Coordinators on standardized schedule.

Develop & implement operational audit policies, procedures, & standards.

Analyze abstract concepts & draw valid conclusions.

Demonstrate high level of verbal & written communication.

Handle routine and sensitive inquire written & in-person from contacts with other government officials, state/county staff, providers &/or general public.