Technical Supervisor

Job Description

Job Summary:

The Technical Supervisor is responsible to be the onsite resource for all troubleshooting for lab processes, potential technical issues, and is the go-to resource to provide lab personnel support. The Technical Supervisor is responsible to ensure all training and competency assessments are performed by all staff handling patient specimens. May assist the Laboratory Director and Quality Assurance Department with ensuring all State and CLIPA/CAP regulatory requirements are met. The Technical Supervisor is responsible for productivity of all infectious disease testing with a goal of providing 100% accuracy in delivering results.

Essential Responsibilities/Duties:

Must be accessible to testing personnel at all times to provide on-site, telephone or electronic support to resolve technical problems in accordance with policies and procedures established by the Laboratory Director.

Verification of the test procedures performed and establishment of the laboratory's test performance characteristics, as distributed by the Quality Assurance Department

Verification of all critical reagents, with adherence to CAP requirements for labelling and Quality Control, that requires all new lot numbers and new shipments to be evaluated before placing reagent into use for patient samples.

Reviewing and assisting Lab Management and Quality Department with workflow updates and ensuring SOPs are up to date and implemented in real time for workflow processes.

Adhere to the laboratory's quality control policies, quality control activities, and SOPs.

Facilitate and ensure appropriate individual work output completed based on current metrics.

Result submission and participation with an HHS/CAP/API approved proficiency testing program commensurate with the services offered.

Responsible for performing menu validations and additional related responsibilities as required (i.e. validations, AMR, new lot verifications, internal audits, document control).

Resolving technical problems and ensuring that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications.

Ensuring that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly.

Identifying training needs and assuring that each individual performing tests receives regular in-service training and education appropriate for the type and complexity of the laboratory services performed.

Evaluating the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently.

Demonstrate proficiency while running KingFisher Flex, Veriti Pro, Accufill QuantStudio12K and QuantStudio5, while manually pipetting and preparing solutions.

Performing specimen processing and PCR reactions as needed.

Assuring that all corrective and preventive actions are taken whenever test systems deviate from the laboratory's established performance specifications.

Ability to perform basic accessioning in pre-analytical operations: requirements for Patient Identifiers (PID), auditing and communicating client manifest issues, identifying specimens categorized as non-compliant, acceptance/rejection of patient specimens, and creating cases for exceptions and send out orders.

Responsible for adherence to annual Safety, Compliance, HIPPA training, and monthly CEU requirements.

Resource management through ADP; approve PTO requests, approve timecards, complete employee performance review.

Qualifications:

Education –

Clinical testing personnel must possess a current license issued by the state in which the laboratory is located, if such licensing is required; and meet the following educational requirements:

Bachelor’s Degree in a chemical, physical, biological, or clinical laboratory science is required.

MS or PhD in chemical, biological, medical technology, or clinical laboratory science is preferred.

Competencies/Skills –

Knowledge of clinical laboratory services

Technical knowledge to monitor lab operations

Ability to communicate effectively both orally and in writing

Ability work independently and strong attention to detail

Strong Problem-Solving Skills

Ability to troubleshoot and conduct root cause analysis

Experience –

2 years previous supervisory experience required.

Doctoral degree in medical laboratory, clinical laboratory science, chemical, or biological science with 1 year training and experience in the respective specialty; OR

Master's degree in medical technology, clinical laboratory science, or chemical, or biological science and 2 years training and experience in high-complexity testing in the respective specialty; OR

Bachelor's degree in medical technology, clinical laboratory science, or chemical, or biological science and 4 years training and experience in high-complexity testing in the respective specialty.

Comprehensive understanding of QA/QC to ensure precision and accuracy of results.

Proficient in molecular laboratory techniques and processes, including but not limited to pipetting.

Borad understanding of sterile technique, contamination control, and unidirectional workflow necessary for a PCR lab.

Thorough understanding of quantitative PCR workflow and data analysis as it related to troubleshooting.

Prior experience in assay development, instrument verification and/or validations required.

Certifications/Licenses –

ASCP/AMT, or other organizations preferred unless required by the state in which the laboratory is located.

Full-time