PAT FIN SRV REP-CUST RECEPTION, FCH - PA

JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:

US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is

ON - SITE. FTE: 1.000000 Shift: 1st shift 8 am to 4:30 pm Job Summary:

Responsible for answering all incoming patient and other phone calls to

the Patient Financial Services Department. Responds to billing

inquiries, clearly explaining charges, payments, account balance, and

account status in an aim for first call resolution. Directs callers to

the appropriate resources as necessary (i.e. Cost Estimation, Financial

Counseling, Patient Relations). Provides itemized billing statements

upon caller request. Sorts and distributes mail. Scans correspondence.

Other duties as assigned. EXPERIENCE DESCRIPTION: One year of experience

billing for medical care/service is required. EPIC knowledge preferred

EDUCATION DESCRIPTION: High School diploma or equivalent is preferred.

TRAINING DESCRIPTION: Additional training in communication skills is

required. SPECIAL SKILLS DESCRIPTION: Excellent customer service,

interpersonal, and organizational skills are required. Excellent oral

and written communication skills. Ability to listen empathetically

Ability to logically and accurately organize details Ability to manage

multiple tasks with ease and efficiency Strong problem-solving skills

and basic math skills and knowledge of general accounting principles is

required. Ability to maintain confidentiality of sensitive information

Broad knowledge of health care business office practices and principles

Knowledge of medical and insurance terminology (CPT, ICD, and billing

forms (UB, 1500). EPIC experience is preferred. Perks & Benefits at

Froedtert Health Froedtert Health Offers a variety of perks & benefits

to staff, depending on your role you may be eligible for the following:

Paid time off Growth opportunity- Career Pathways & Career Tuition

Assistance, CEU opportunities Academic Partnership with the Medical

College of Wisconsin Referral bonuses Retirement plan - 403b Medical,

Dental, Vision, Life Insurance, Short & Long Term Disability, Free

Workplace Clinics Employee Assistance Programs, Adoption Assistance,

Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym

memberships, travel and other work life benefits available The Froedtert

& the Medical College of Wisconsin regional health network is a

partnership between Froedtert Health and the Medical College of

Wisconsin supporting a shared mission of patient care, innovation,

medical research and education. Our health network operates eastern

Wisconsin's only academic medical center and adult Level I Trauma

center engaged in thousands of clinical trials and studies. The

Froedtert & MCW health network, which includes ten hospitals, nearly

2,000 physicians and more than 45 health centers and clinics draw

patients from throughout the Midwest and the nation. We are proud to be

an Equal Opportunity Employer who values and maintains an environment

that attracts, recruits, engages and retains a diverse workforce. We

welcome protected veterans to share their priority consideration status

with us at . We maintain a drug-free workplace and perform

pre-employment substance abuse testing. During your application and

interview process, if you have a need that requires an accommodation,

please contact us at . We will attempt to fulfill all

reasonable accommodation requests. APPLICATION INSTRUCTIONS:

Apply Online: