Front Office Call Agent (Draper)

Job Title: Front Office Call Agent – Hiring FAST!

Location: Draper, UT

Pay Rate: $20/HR on W2 Only – NO C2C

Setting: Onsite Required (Hybrid/Remote is NOT an Option)

Duration: 6+ months.

Job ID: 241760

Required Qualifications:

Strong phone and chat communication skills.

Familiarity with Apple Card systems and fraud prevention tools.

Demonstrated proficiency in handling sensitive customer data and security protocols.

Excelled in customer service, maintaining a calm and solution-focused attitude even in high-pressure situations

Schedule: 8:00 AM – 5:00 PM MT (clocked in by 8:00 AM).

Responsibilities:

Provided inbound phone and chat support for Apple Card customers, focusing on fraud-related issues.

Handled declined transactions due to suspicious activity and guided customers through fraud resolution processes.

Delivered exceptional customer service, ensuring a smooth and professional experience on every call and chat interaction.