Dispatcher

Job Description

As a Dispatcher at Mid-South EMS, you will be responsible for receiving and coordinating transportation requests, dispatching appropriate EMS units, and ensuring timely communication between field staff, clients, and healthcare facilities. This position requires a high level of attention to detail, clear communication, and the ability to prioritize under pressure.

Key Responsibilities:

Answer incoming calls professionally and efficiently, gathering essential information for emergency and non-emergency transport requests.

Use dispatch software to schedule, track, and monitor units in real-time.

Assign appropriate personnel and vehicles based on the type of transport, location, and availability.

Maintain constant communication with field crews, updating them with critical information as needed.

Monitor traffic, weather, and road conditions to adjust transport plans accordingly.

Document all call information and dispatch actions accurately and timely.

Coordinate with healthcare facilities, nursing homes, and other organizations to confirm appointments and transport logistics.

Escalate emergency calls following company protocols and notify appropriate management and emergency services when needed.

Ensure compliance with all HIPAA, company, and regulatory standards.

Qualifications:

High school diploma or GED required; associate degree preferred.

Previous dispatch, EMS, or call center experience strongly preferred.

Knowledge of local geography and medical terminology is a plus.

Excellent verbal and written communication skills.

Ability to work under pressure in a fast-paced environment.

Proficient with dispatch or CAD (Computer-Aided Dispatch) systems and Microsoft Office Suite.

Must be able to multitask and prioritize effectively.

Strong attention to detail and organizational skills.

Flexibility to work various shifts, including weekends and holidays.

Physical Requirements:

Ability to sit for extended periods.

Manual dexterity to operate phones, radios, and computer systems.

Must be able to hear and speak clearly to communicate effectively.

Why Join Mid-South EMS?

Competitive pay and benefits

Supportive team environment

Opportunities for growth and advancement

Meaningful work that directly impacts your community

Full-time