Assistant Manager

Job Description

Attention all dog lovers! Are you looking for a fun and rewarding leadership role that lets you spend your days surrounded by furry friends? If so, we have the perfect opportunity for you! We're looking for a dedicated Assistant Manager to be a leader in our pack. As a manager, you'll be responsible for supervising and leading a team, ensuring they provide exceptional care and service to our furry clients and maintaining Hounds Town Brand Standards.

Responsibilities:

Employee Management

Supervising and leading a team to provide exceptional care to dogs of all sizes and breeds

Ensuring all team members follow established protocols and procedures for cleaning and dog management

Foster store culture and lead by example

Creating schedules

Adjust scheduling needs to budget labor percentages

Ensure that all team members are properly trained and supervised

Assume responsibility to cover or find coverage of any uncovered shifts

Scheduling employee monthly meetings

Conducting employee performance evaluations

Foster store culture and lead by example

Responsible for assisting with all hiring needs, employee separations, and employee write ups

Identifying and Resolving employee issues

Motivate Team members\

Approving and organizing Time off

**Daily Operations

Ensuring Facility is Clean and Safe

Properly Administering/documenting medication to dogs as directed by their owners

Overseeing opening/closing daily operations

Organize cleaning checklists

Participate in cleaning checklists, No one is too good to pick up poop!

Monitor supplies and inventory

Organize in-store events

Participate in Marketing (in-store & out-store)

Monitor Reviews and Facebook activity

Conducting Temperament Evaluations

Grouping Dogs based on size, Temperament and Play style.

Assisting in Customer service issues

Providing 7-star customer service

Communicating and collaborating with owner

Maintain familiarity with Store operations and client base (including the furry ones!)

Handle Dog incidents and Injuries

Qualifications:

Must be at least 18 years old

Management experience preferred

Work towards Hounds Town's dog management Level Certification (Level 4)

Must have your own reliable transportation

Must have FULL availability on weekdays, weekends, and holidays for a total of 40 hours/week

Proficiency in Microsoft Office, POS systems (preferred), and basic computer skills

Be highly organized, on-time, and reliable

Must have a passion for working with animals (Prior dog handling experience is a plus)

Ability to handle dogs of all sizes and breeds

Good communication and leadership skills

Ability to work independently and as part of a team

Willing to clean up after dogs all day long (You know what we mean :-)

K9 CPR certified preferred (can do once hired)

Be available to attend immersion training at corporate store

Skills:

Organization

Attention to detail

Self-Motivated

Enthusiastic and Passionate

Solution driven

Excellent Time management

Solution driven

Time management

Delegation

Creative Thinking

Coordinating

Benefits:

Competitive pay

Opportunity to work with dogs every day

Fun and supportive culture at work

Bring your dog to work! (Must adhere to pre-requisites)

At some point (we’re not exactly sure when), dogs’ true needs got overlooked as the primary focus of doggy daycare. It’s not about playing fetch or paying someone else to give your dog belly rubs; rather, it’s focusing more on letting dogs get back to their instinctual habits. That’s why we created Hounds Town: to give dogs a place to go to embrace their natural behaviors with their pack, just as nature intended.

Through providing a natural pack environment, combined with all day play, and our dog management experience, we know our Townies receive the physical, social, and psychological stimulation they need to reach their full potential.

Each dog leaves at the end of the day feeling tired and happy, resulting in what we call a “Hounds Town Hangover”.

Full-time