Guest Services Manager - Resort

Welcome to the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a major employer, we provide thousands of jobs and career growth opportunities while delivering exceptional service. Our associates take care of millions of guests each year, making every visit special.

Beyond our walls, we're making a difference. Through our partnership with charity: water, we're committed to bringing clean water to one million people in Africa.

Guest Services Manager

Kalahari Resorts & Conventions is seeking a Guest Services Manager. In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and potentially valet. You would also work in partnership with the front office manager and the Director of Guest Services to achieve our elevated guest experience results. Identifying and pursuing new business opportunities through prospecting.

What We're Looking For

You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.

Previous use of a Property Management System.

Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager or a large property (over 500 rooms) supervisor.

Significant guest resolution, guest conflict, and positive service recovery experience.

An attention to detail, organized, forward-thinking, and motivated individual.

Experience with scheduling 10 or more associates.

Proven experience in teaching others.

Someone with a fun and engaging personality A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

Career growth opportunities with promotion from within

401(k) matching, paid time off, and holiday compensation

Health, dental, and vision coverage for full-time associates

Employee appreciation events, discounts, and perks at all resorts

Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we're proud to be recognized by Forbes as one of America's Best Midsize Employers and by USA TODAY as the #1 Best Indoor Water Park. These awards reflect our commitment to both our guests and team members.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026).

Kalahari Resorts & Conventions is an Equal Opportunity Employer.