Bilingual Patient Access Coordinator (Spanish)

Job Details

Level

Entry

Job Location

Florida Innovation Tower - Orlando, FL

Remote Type

Fully Remote

Position Type

Full Time

Education Level

High School

Travel Percentage

None

Job Shift

Day Shift

Job Category

Customer Service

Description

Rothman Orthopaedics is looking for a BilingualPatient Access Coordinator to join our team!The Patient Access Coordinatoris a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply.

Job Title:Patient Access Coordinator

Hours:Mon - Fri: 8am - 6pm EST

will work 5 days of 8-hr shifts as assigned by management

shifts include: 8am - 4:30pm, 8:30am - 5pm, 9am - 5:30pm, 9:30am - 6pm Location:fully remote, but candidatesmustreside in DE, FL, GA, NC, NJ, PA, SC, or TX

Qualifications:

High School diploma or GED minimum education requirement

Must be fluent in English and Spanish (verbal and written)

1+ years of high-volume CALL CENTER experience REQUIRED

Must have intermediate computer skills

Medical terminology knowledge highly preferred, though healthcare experience not required

Reliable high-speed internet access and Wi-Fi connection required

Essential Duties:

Take inbound calls in a fast paced environment.

Acts as the first point of contact for patients needing assistance.

Creates patient record, triages the call, sends messages or schedules based on the needs of the patient.

Demonstrate professionalism and patience when handling calls.

Maintains department productivity levels for customer satisfaction.

Escalates calls to Supervisor or other departments as necessary.

Answers questions regarding patient appointments.

Performs other duties and assists on additional lines as assigned by manager.

Adhere established policies, procedures and scripting to consistently achieve call-time and quality standards.

Exemplifies the desired culture and philosophies of the organization.

Our Commitment to Employees:

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

Remote Employment Policy:

If you are being hired into a remote-eligible position, please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state, you may no longer be eligible for a remote position and continued employment with Rothman Orthopaedics. Please contact HR for any questions or a list of states where remote employment may be authorized.