Desktop Support Specialist

Seeking an Expert Specialist resource for an engagement to work with the Client Services Team.

Evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.

Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.

Installs and images new computers and loads appropriate software for customers.

Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.)