Customer Service Representative

Position Title: Customer Service Representative

Wage: $20.00 - $23.00/hour

Customer Service Representative Responsibilities:

- Enter customer orders into ERP system

- Confirm orders to customer or broker

- Revise orders as needed and request delivery date changes

- Respond to customer/consumer complaints regarding product in a professional manner

- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

- Participate in activities designed to improve customer satisfaction and business performance

- Solve problems that are sometimes unstructured and that may require reliance on creative thinking

- Create reports and visualizations to help others understand business performance

- Support the sales team with fulfilling sample requests for potential customers and tradeshows

Requirements for Customer Service Representative:

- Experience with consumer package goods company

- Knowledge of Word and Outlook and an order entry system

- Intermediate to advanced knowledge of Excel

- Courteous with strong customer service orientation

- Dependable with proficient attention to detail

- Active listening and attentive response skills

- Flexible with the ability to adapt to changes quickly and think conceptually

- Great analytical and critical thinking abilities

- Solid problem-solving skills with transportation experience

IND042

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?

- Access to sought-after positions with leading employers

- Dedicated placement specialists who will guide you through every step of the job search process