HCM Service Assurance PM/Lead(IT Consultant 3)

Schedule: Full-time

About us:

Acts as primary Ohio Administrative Knowledge System (OAKS) interface to and from business owners and stakeholders and its Managed Services Vendors (MSV) to help ensure that OAKS HR/Payroll systems provide optimal levels of support for the HR/Payroll operations of the State of Ohio. In this role the HR/Payroll Systems Services Leader:

Ensures contract adherence for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations

Proactively manages the business/customer relationship.

Understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities.

Works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and/or change order requests.

Oversees requirements analysis and documentation.

Coordinates use of MSV discretionary hours for enhancements.

Develops Requests for Proposals, Statements of Work, and Change Requests for procured project services.

Provides relevant OAKS HR/Payroll systems support status reports.

Communicates OAKS operational events, priorities, deadlines, and outages.

Studies and approves requests for enhancements to OAKS HR/Payroll system modules.

Leads capacity planning and pipeline management.

Reviews and approves production migrations.

Acts as an escalation point to resolve serious HR/Payroll system issues.

Leads, directs, and supervises the activities of a small team of information technology (IT) systems operations professionals that helps maintain the suite of OAKS HR/Payroll systems (primarily composed of Oracle/PeopleSoft systems) that support the HR/Payroll business needs of its state-wide customers. In this role the HR/Payroll Systems Services Leader:

Gives directions to lower-level State and 1099 Contractor IT personnel who work in coordination with the MSV to support OAKS systems and operations.

Works with business stakeholders and MSV to help guide overall day-to-day HR/Payroll operations and schedules.

Drives collaboration with key business, MSV, Security, and other critical technical stakeholder organizations in support of business/technology operations and issue resolution.

Helps resolve system issues and ensures that service level agreements are met.

Proactively identifies and implements service improvements in operational delivery processes.

Acts as Project Manager for projects related to OAKS HR/Payroll system modules (e.g., payroll, benefits, human resources, time and attendance and performance management). In this role the HR/Payroll Systems Services Leader:

Manages or oversees multiple projects.

Monitors project progress and attends information exchange and touchpoint meetings with project teams and stakeholders.

Provides relevant project status reports (e.g., executive, OAKS management, weekly updates).

Develops, implements, and enforces program and project policies and procedures.

Oversees project financials and vendor contract compliance.

Participates in review and approval of vendor estimates (e.g., level of effort).

Studies and approves project deliverables.

Coordinates business resource needs, capacity planning, and pipeline management.

Performs overall project scheduling coordination

Coordinates and supports business functional testing efforts.

Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications; 5 yrs. exp. in information systems analysis, design & operations; 18 mos. exp. in project/program management; 2 courses or 6 mos. exp. in budgeting.

-Or 12 mos. exp. as Information Technology Consultant 2, 64162.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Information Technology