Business Process Analyst 3

Schedule: Full-time

About Us:

Act as a PeopleSoft Financial (FIN) Management and Product Specialist.

Work with Business and Managed Services vendors to support day-to-day PeopleSoft-based Financial Operations and Projects.

Use business process modeling and/or vendor solution evaluations to analyze potential for streamlining or reengineering business processes via implementation of information technology solutions.

Help manage the State’s relationship with its ERP Managed Services Providers (MSP) to ensure that SLA’s and other performance metrics are met.

Drive collaboration with key Business, internal Infrastructure, MSP, Security, and other critical stakeholder organizations to ensure that the ERP FIN application operates efficiently in support of business operations calendars.

Gather and analyze information from stakeholders, business owners, customers and management.

Lead identification, triage, troubleshooting and reporting of production issues and problems in the ERP FIN application.

Work to understand customer issues and communicate these issues to ERP FIN application support personnel/organizations.

Identify risks and recommend changes related to processes, projects and procedures.

Consult with the Business and MSP on critical aspects of break/fix approaches and planned enhancements.

Perform as liaison between various stakeholders, managing stakeholder expectations and ensuring successful communications between project team members.

Develop project plan with project manager or recommend approaches through defining tasks, leading meetings and other tasks to gather and coordinate activities for requirements gathering.

Develop and/or review business requirements documents for requested enhancements to ensure that specifications are clear and include information needed by MSP developers to fulfill enhancement requests.

Make recommendations for gains in efficiency or costs through implementation of information technology solutions.

Validate MSP vendor estimates for completing enhancements and perform code reviews of MSP-delivered enhancements.

Perform validation of solutions by analyzing the end product and specification requirements.

Help drive MSP performance improvements and proactively identify and implement service improvements in operational delivery processes.

Work with Business owners and users on projects by supporting testing efforts, monitoring project progress, providing additional project management support, and attending information exchange and touchpoint meetings with project teams.

Monitor SFTP server activity for interfaces to determine what interfaces are being created and/or retrieved.

Send communications to FIN SFTP account owners informing them of scheduled system outages or maintenance that affects OAKS.

Minimum Qualifications:

60 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

-Or completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

-Or completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

-Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology, Accounting and Finance, Computer Literacy, Interpreting Financial Statements, Active Learning, Verbal Communication, Written Communication

Knowledge, Skills and Abilities

Knowledge of:

PeopleSoft ERP Operations Management

Accounts Payable and Receivable

Asset Management

Billing

General Ledger

Budget Development

Strategic Sourcing

Supply Chain

Travel and Expense

Commitment Control

Procurement

Self Service

Computer Science

Skill in:

PeopleSoft Financial Management 9

MS Office 365 suite (SharePoint, Teams, Outlook, PowerPoint, Visio, Word, Excel, etc.)

Experience with SQL Server, MySQL, Oracle, or other specific SQL databases

Application management/outsourcing experience (preferably Onshore)

Ability to:

Communicate verbally and have written communication skills in large/complex organizations

Utilize the Tier-One System Integrator firm providing PeopleSoft/Oracle professional services*

Problem solve at all levels of an organization