Help Desk Analyst

Help Desk Analyst / Full-Time / On-Site / Harrisburg, PA

Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 â Join the Domino Tech Team!

Accepting Candidates Until 05/28/2025 at 2:00 PM

The Position:

Client: Commonwealth of Pennsylvania â Pennsylvania Treasury Department (Treasury)

Position Title: Treasury - Help Desk Analyst TS2 (732924)

Location: On-Site in Harrisburg, PA

Duration: Initial term through 12/31/2025 (+ Renewal in 6-Month Terms)

Note: Treasury offers their own free parking within walking distance! Candidates must currently reside within a reasonable (1-hour/50-miles) of Harrisburg, PA.

The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system. The Help Desk Analyst provides hands-on technical assistance to business and technical users and investigates and resolves computer software and hardware problems for users. The Help Desk Analyst serves as a contact for level 1 support and assists users who are experiencing issues using computer software, hardware, and operating systems, escalating issues, as necessary. The Help Desk Analyst determines whether issues are caused by hardware, software, or system and answers questions, applying knowledge of computer software, hardware, systems, and procedures. The Help Desk Analyst also participates in infrastructure projects such as operating system upgrades, asset renewal initiatives, and application roll outs. Up to 25% will be spent on field/project activities.

- Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.

- Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.

- Escalates problems in accordance with defined procedures.

- Assists users through problem solving steps.

- Uses technical databases to research problems, and talks with co-workers to research problem and find solution.

- Tests software and hardware for troubleshooting and problem resolution.

- Diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments.

- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.

- Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.

- Provides accurate and complete answers to general use and administrative environment questions in a timely manner.

- Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.

- Communicates accurate and useful status updates.

- Manages and reports time spent on all work activities.

- Follows quality standards.

- Able to work in a team environment

- Completes assigned tasks.

- Strong communication skills; both written and spoken.

The Preferred Skills and Experience:

- 5+ Years: Help Desk field experience

- Experience with Microsoft 365/Windows OS - Windows 10 & 11

- Experience with Microsoft Edge support

- Experience with Microsoft SharePoint Online experience

- Experience with Personal Computer Desktop, Laptop, Mobile devices

- Experience with Network Printers

- Experience with Microsoft Access & PowerPoint 365

- Experience with Google Chrome and Mozilla Firefox

- Experience with Power Shell

- Experience with Microsoft Dynamics 365 Customer Service

- Experience with Active Directory

- Experience with Windows Hello for Business

- Experience with Windows Server

- Experience with Microsoft Configuration Manager (SCCM)

- Experience with Networking (wired and wireless)

- Experience with Network Security concepts

- Excellent verbal and written communication skills

- Ability to work both independently and team environment

- Customer service mindset

The Company:

The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.

The Perks:

- Excellent Market Salary

- Competitive Benefits

- Paid Holidays and Vacation

- Positive Work-Life Balance

The Location:

Domino Technologies is based in the Harrisburg area â the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.

Contact Us Today!