Operations Manager
Description:
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact . If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
Operations Manager
Department:
Student Life Dining Services
Job Description
Manages multi-unit, seven-day, multiple-shift operations, with separate operations housed in different locations/buildings, which may have multiple styles of service including traditional cafeteria, made to order, café, delivery and catering service, and serves approximately 2,500 students, staff and guests each day; supervises and administers personnel functions including hiring, supervision and performance management for as many as 25 fulltime regular employees and 200 part-time student employees; manages all aspects of forecasting, procurement, production, service and customer relations; leads and fosters a team of staff, in a diversity-valued organization, to serve and support customers in the university environment; ensures that meals are served on time and in accordance with prescribed standards; oversees use of computerized food management and access systems; evaluates and assists in developing policies, procedures and services throughout the department.
Minimum Education Required
Bachelor’s degree or equivalent combination of education and experience.
Qualifications
Required:
Basic knowledge of computers & Microsoft Office Suite
Knowledge of ServSafe or other food safety program
3 years of experience in food service
3 years of experience with and ability to calculate food, labor and supplies cost
3 years of management supervision
3 years of experience in using a computerized food management system, POS system and scheduling system
3 years demonstrated experience in customer service management
Desired:
4-8 years of relevant experience in managing high-volume food operations
Experience with multi-unit management & operations containing multiple different service styles
Experience managing in a unionized environment
4-8 years of experience in developing teams of managers & full-time employees, coaching staff, & performance management
Proficiency in the Microsoft Office Suite
Experience with food service software (e.g., Jamix, GrubHub, Nutrislice)
Experience with HR management & scheduling software (e.g., Workday, SubItUp)
4-8 years of experience with Hazard Analysis and Critical Control Point (HACCP) standards
ServSafe Manager (ODH Level 2) certification or equivalent.
Additional Information:
The Ohio State University’s Student Life Dining Services is a premier campus dining department dedicated to serving students, staff, faculty and guests. Critical to the Residential Experience, Dining Services administers the student meal plan to approximately 15,000 residential students on the Columbus, Mansfield, Marion, Newark and Wooster campuses.
This position is located at Marketplace on Neil and will support our Marketplace operations serving a range of items including deli-style sandwiches, custom rice and pasta bowls, stone fired pizza, sushi station, & build your own salad bar. This location also features a Coffee Shop concept in-house, serving espresso drinks & breakfast sandwiches, as well as a convenience store featuring grocery items, and much more. This position will also support nearby Postle Cafe, Hamilton Cafe, & Caffeine Element.
Ohio State offers competitive benefits to all regular full-time staff, including medical, dental and vision, beginning on the first day of employment, paid time off, holiday pay, OPERS retirement, tuition assistance for self and dependents, and public service loan forgiveness.
The target hiring range for this position is $55,100 - $72,400. Offers will be made within this range based on candidate qualifications as well as internal equity and available budget.
Location:
William Hall Complex - Neil Building (0846)
Position Type:
Regular
Scheduled Hours:
40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
R129695