Service Advisor

Dealership:

L0237 Lithia Toyota of Missoula

Lithia Toyota of Missoula

Now Hiring for a Service Advisor!

Pay Range: $60k - $90k/Annually (DOE)

We're more than just a leading automotive dealership; we're a community dedicated to creating an environment where every team member can thrive. We understand that the heart of our success lies in our people, which is why we're seeking a Service Advisor who is passionate about providing exceptional customer service, eager for personal growth, and values a quality work-life balance. If you're looking for a workplace that champions professional development and offers a supportive, friendly atmosphere, your search ends here.

Why Missoula Toyota?

Competitive Compensation: We offer a competitive salary package that reflects your valuable contribution to our team.

Focus on Personal Growth: With access to professional development opportunities and ongoing training, we're committed to helping you grow both personally and professionally.

Quality of Life: We believe in maintaining a healthy work-life balance, providing a positive work environment that respects your time and personal life.

Team-Oriented Culture: Join a workplace where teamwork, respect, and communication are the foundation of our success.

Responsibilities:

In this role, you will be the primary point of contact for our customers, providing exceptional service and expert advice on their automotive needs. This position is ideal for someone with a strong background in customer service and sales who is looking to grow with a reputable company.

Greet customers promptly and courteously upon their arrival.

Listen to customer concerns and questions, providing accurate information and advice.

Recommend appropriate services and repairs based on customer needs and vehicle condition.

Provide detailed explanations of services and repairs to customers.

Upsell additional services and products to enhance customer satisfaction and vehicle performance.

Maintain customer records and follow up on service requests.

Collaborate with technicians and the service department to ensure timely and accurate service delivery.

Ensure high levels of customer satisfaction and retention through exceptional service.

What we are looking for:

High school diploma or equivalent.

Proven experience in customer service or sales, preferably in the automotive industry.

Strong communication and interpersonal skills.

Ability to build rapport with customers and provide exceptional service.

Detail-oriented with strong organizational skills.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficiency with computer systems and software used in automotive service management.

Must be 18 years of age or older

Acceptable driving record and a valid driver's license.

About Lithia Motors:

Lithia Motors, Inc. is the largest automotive retailers in the United States, providing a unique blend of personal service with a vast inventory selection. We pride ourselves on our commitment to our employees' professional development and well-being, recognizing that our success is built on the dedication and passion of our team.

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

R87459