Manager, Infrastructure and Implementation Services

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

The Manager, Infrastructure and Implementation Services ensures integrity of our Server, Desktop, Mobile, Cloud, Telephony, Telecom, Network, Data Center and IT Service Management Infrastructure to optimize business and clinical workflows. The Manager partners with Compliance and InfoSec teams to ensure privacy and security of ASHN data assets and protected information. This position uses IT Project Management to assist with new partnership implementations, to execute our Infrastructure strategy, and to support clinician/facility needs. The Manager will be responsible for complete oversight of the planning, procurement, installation, configuration, deployment, and support of IT related needs for establishing a new Joint Venture (JV) agency site(s). The Manager will partner with the Senior Implementation & Project Manager and the IT Department with the coordination of resources, equipment, meetings, and information for Implementation to complete the project on time and within budget. The Manager also oversees the IT Infrastructure build and New Hire Orientation activities during these implementations.

KEY RESPONSIBILITIES:

Be a People Manager

Manager the IT infrastructure team design, mentoring, and retention of teammates

Establish and maintain relationships with senior leaders, agencies, partners, and infrastructure project stakeholders

Consistently demonstrate ASHN core values; professionally represent the organization

Deliver on IT Infrastructure responsibilities

Manage IT infrastructure in cloud, on-premise, and co-location environments

Implement new facilities in states remote to the home office

Ensure system availability with validated Disaster Recover and Business Continuity plans

Deliver successful infrastructure projects with effective risk and change management

Manage Systems

Microsoft 365: Exchange Online, SharePoint Online, Teams, EntraID, and Intune

Amazon Web Services: advanced VPC networking, EC2 management, Lambda functions

ServiceNow

Manage new JV implementations

Oversee IT Implementation tasks on location and remotely during Joint Venture (JV) Implementations

Partner with the Senior Implementation Project Manager: Collaborate closely with the Senior Project Manager assisting in various new JV implementation tasks as required

Transition project from implementation into the IT run model for ongoing support

Liaison between Project Management and key business and operations project stakeholders

Support the training team during implementations and new hire orientation on-site Partner with InfoSec and Compliance to support data security

Maintain policies and programs supporting progressive, efficient, and cost-effective telecommunication services

Maintain proper technology, physical, and administrative security protocols to prevent data loss and HIPAA violations

Manage Infrastructure financial performance

Execute on long-range and short-range budgets

Manage high volume, high value IT assets

Lead research, purchasing, and implementation of new capabilities to support the business

Support the negotiation and contracts administration to meet operating performance

MANAGEMENT RESPONSIBILITIES:

Planning

Project the number, type, and use of Infrastructure personnel for current/future needs

Team

Interview, hire, train, manage, and terminate department personnel as required

Set consistent, clear performance expectations

Consistently coach teammates, complete quarterly and yearly evaluations

Foster a culture aligned with ASHN’s Mission and Core Values

Performance

Manage day-to-day activities of the department

Manage timecards and the department budget

Resolve teammate issues/concerns

QUALIFICATIONS:

At least 10 years of demonstrated relevant Infrastructure technical experience

At least 4 years of leadership experience managing the IT Infrastructure function and leading technology teams/SMEs, preferably in a healthcare environment

At least 5 years of experience leading IT Infrastructure in a hybrid cloud environment and a successful track record of leading multi-cloud implementations with Azure and AWS

Hands-on leader who “rolls-up” their sleeves to resolve server, network or other technical issues

Experience with at-least one scripting language Python, JavaScript, YAML is required

Demonstrated Project Management, IT Service Management and Data/Process analysis skills

EDUCATION AND CREDENTIALS:

Bachelor’s degree in MIS, Computer Science, or Computer Engineering

#INDASHN3

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

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