Front Desk Manager

This posting will remain open continuously until filled.

The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We valueteamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Essential Duties & Responsibilities:

Greets patrons utilizing or visiting the Recreation Center, Miller Activity Complex, or Cantril Building

Accepts fees for facility use. Registers participants and collects fees for programs and activities including childcare punch cards, private fitness and swim cards. Provides, checks and renews membership and resident id cards; takes pictures for cards

Modifies pass types for customers. Voids transactions in registration and Point of Sale systems

Counts all cash, checks and credit card slips at end of shift. Completes cash reports for registration and Point of Sale systems

Provides customer service by responding to patron concerns and issues; providing information regarding the recreation facility, programs offered, and schedules in person and via phone; and answering the phone and responding to questions

Maintains towel supply; washes, dries and stores towels

Maintains facility cleanliness. Requests maintenance repairs and cleaning in coordination with the maintenance department

Provides direction to Front Desk Attendants

Opens and closes facility to customers

Helps develop process improvements at the front desk

Assists with Pro shop audits

Prints and distributes facility room schedules. Keeps abreast of staff members' responsibilities and physical location and schedule of activities, programs and events

Performs all duties of Front Desk Attendant

Performs other duties as assigned or required

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: High School Diploma or GED

Experience: One to two (1-2) years' experience in a public setting providing customer service

Licenses and/or Certifications Required:

A CPR and First Aid certificate are required, or ability to attain within 30 days (these can be obtained at the Recreation Center)

Knowledge, Skills, and Abilities:

Knowledge of Parks and Recreation Department policies and procedures

Knowledge of the Recreation Center's programs and activities

Skill in providing guest services and in communicating effectively in person and over telephone

Ability to establish and maintain effective working relationships with patrons and coworkers

Ability to exercise consistent tact and courtesy in frequent public contact

Ability to organize and review work for efficient results and accuracy

Ability to handle diverse tasks while maintaining attention to detail for accuracy

Skill in operating a computer keyboard and ability to learn specific Recreation Center application

Ability to perform basic math skills in accepting fees and completing cash reports

Ability to exercise independent judgment to apply facts and advisory data to problem resolution. Advisory data includes Parks and Recreation policies and procedures

Ability to work in a team environment

Physical Demands:

Sedentary work for long periods of time

Occasional physical work lifting no more than 10 pounds

Occasional lifting, carrying, walking and standing

Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl

Frequent hand/eye coordination to operate personal computer and office equipment

Vision for reading, recording and interpreting information

Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

Works primarily in a clean, comfortable environment

Equipment Used:

Uses standard office equipment including a personal computer system

This posting is subject to close at any point in time once a qualified pool of applicants has been obtained.

Must satisfactorily complete a criminal background check prior to commencing employment.

The Town of Castle Rock is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.