Team Leader

Join our dynamic team at Wawa and elevate your career!

At Wawa, we are committed to enhancing life's moments - one exceptional service experience or delicious hoagie at a time. Our secret ingredient? Our incredible Associates. In this role, you will be part of a supportive team that thrives on collaboration and enthusiasm. Whether you're a day-brighter or a go-getter, Wawa is where you can cultivate your skills and discover new career pathways. Join a winning team of Associate owners dedicated to shared success, community support, and limitless growth.

Position Overview:

The Team Leader oversees store operations during shifts when senior management is absent. This includes ensuring efficient productivity and high-quality service, as well as making recommendations to management regarding improvements.

Key Responsibilities:

Deliver outstanding customer service and respond to inquiries promptly and courteously, seeking customer feedback actively.

Coordinate effective workflow between associates and customers to ensure smooth food service and beverage operations.

Uphold safety, security, and quality standards in store operations, and follow Wawa's Crisis Management procedures as needed.

Provide motivation, direction, and coaching to team members during shifts for maximum performance.

Manage inventory levels for food service items based on time of day requirements.

Communicate growth opportunities within the food and beverage area to management.

Recognize and celebrate team achievements and contributions.

Manage cash handling processes and operate the register as necessary.

Ensure compliance with vendor check-in procedures for both internal and external parties.

Maintain a comprehensive knowledge of equipment and ensure store conditions meet established standards.

Essential Skills:

Ability to work independently and as part of a collaborative team.

Strong oral and written communication skills.

Exceptional customer service capabilities.

Detail-oriented with excellent organizational skills.

Proficient in problem-solving techniques and de-escalation strategies.

Demonstrated leadership abilities with a proactive decision-making approach.

Physical stamina for standing, walking, reaching, and carrying up to 35 lbs during shifts.

Comfortable with store technology and processes.

Reliable transportation is required.

Must be at least 18 years old.

Qualifications:

High School Diploma or GED equivalent.

Availability to work 35 - 40 hours per week with flexibility for shifts, weekends, and holidays.

Preferred experience in team leadership, training, and food service management.

Proven ability to implement change and drive results.

Familiarity with all areas of store operations, particularly foodservice.

Track record of exceptional customer service, relationship building, and effective communication skills.

Note:

Wawa will accommodate requests for applications as needed. Wawa, Inc. is an equal opportunity employer and maintains a respectful work environment that prohibits discrimination. All candidates will be evaluated based on their qualifications without regard to race, color, religion, sex, age, national origin, or any other characteristic protected by law.