Hospitality Serv Analyt Mgr

Job Purpose

The resort Hospitality team will manage the implementation of the Hospitality Strategy and business results for the resort, applying thought leadership principles and innovation in delivering product performance, revenue growth and optimum returns, operational governance, excellent customer experiences and service standards, as well as building strategic relationships and partnerships with key stakeholders to ensure great memories for our customers.

The Hospitality Services & Analytics Manager will be accountable for providing specialized analytics, and project services and support to enable the hospitality roadmap on the resort, to grow the profitability of existing hospitality product offerings (including F&B and rooms) and monitor customer experiences and feedback across business operations holding operational teams to account for required deliverables. This will be achieved through collaboration with Central Office and Business Unit leadership teams, leveraging partnerships with relevant stakeholders and focusing on high levels of operational compliance in line with regulations. The role will also be responsible for managing the coordination and provision of a competent ‘pooled’ operational team, to support business unit requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality standards. This will include the management of staff processes around rostering and scheduling of pooled staff; control and authorization of leave and leave liability, consolidation and scheduling of training needs analysis, and co-ordination of performance management processes, and will assist in building and enabling solid and engaged hospitality talent to support innovative and sustainable hotel operations.

The role will also be responsible for managing the coordination and provision of a competent ‘pooled’ operational team, to support business unit requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality standards. This will include the management of staff processes around rostering and scheduling of pooled staff; control and authorization of leave and leave liability, consolidation and scheduling of training needs analysis, and co-ordination of performance management processes, and will assist in building and enabling solid and engaged hospitality talent to support innovative and sustainable hotel operations.