Online Order Customer Service Representative - Work from Home

Job Summary:

We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for delivering excellent service to our clients by responding to inquiries, resolving complaints, and ensuring overall customer satisfaction. This role requires strong communication skills, a problem-solving mindset, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner

Provide accurate information about products, services, and policies

Resolve customer complaints and issues with empathy, efficiency, and professionalism

Maintain customer records by updating account information and logging interactions in the CRM system

Collaborate with internal departments to address and escalate customer concerns as needed

Follow communication procedures, guidelines, and policies

Identify and suggest process improvements to enhance customer experience

Stay up to date on product knowledge and company updates

Qualifications:

High school diploma or equivalent; associate's or bachelor's degree is a plus

Previous experience in customer service or a similar role preferred

Excellent communication and interpersonal skills

Strong problem-solving and conflict-resolution abilities

Proficient with computers and customer service software (e.g., CRM tools)

Ability to multitask and manage time effectively

Positive attitude and a team-oriented mindset