Sr Desktop Support Tech (Onsite)

Job Description

Job Title: Sr Desktop Support Tech (Onsite)

Location: Richmond, VA

Duration: 12+ Months

Job Description:

The client seeks qualified resource to be responsible for:

Responding to queries on the phone, via email, in person, or through remote access.

Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

Training computer users.

Training other staff on troubleshooting and diagnosing problems.

Writing and editing documentation about troubleshooting and diagnosing problems.

Gaining feedback from customers to improve training methods.

Writing and editing training manuals.

Running reports and analyzing common complaints and problems.

Troubleshooting VPN, Networking, and ISP problems.

Skills:

SkillRequired / DesiredAmountof ExperienceStrong working knowledge of computer systems, hardware, and software, including drivers and biosRequired6YearsExcellent problem-solving, analytical, and team-working skillsRequired4YearsExcellent communication and interpersonal skills.Required4Yearsdemonstrated ability to obtain feedback from customers to improve training methods.Required4YearsWriting and editing training manuals.Required4YearsRunning reports and analyzing common complaints and problems.Required4YearsAn openness to learning new technologies.Required2Years

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