District Customer Services Engineer

Summary:

This position ensures quality and timely service to all customers (external and internal) within Technical Guidance: Responsible for oversight of the Field Engineering team in commissioning new equipment and servicing of existing equipment from all B&W product lines. Handles technical problems and helps identify design modifications and/or upgrades which will benefit customer’s operations. Responsible for all field managed contract and service contract performance. Has oversight responsibility for all field service proposals and contracts within the region including proposal development, pricing, performance, profitability, cost collection, for Western Canada. The District Service Engineer position serves as the primary customer contact for Field Engineering Service activities and technical support in general within the designated region. This position also contributes to developing and meeting financial and absorption targets or goals.