IT Helpdesk

Job Description

Job Title: IT Helpdesk

Location: Hayward, CA.

Great Pay to $72K

Immediate need for an IT helpdesk specialist seeking to contribute their knowledge and skill set in the Construction Industry.

The IT Specialist/Help Desk role is responsible for providing technical assistance and support to end-users within the organization. The first point of contact for troubleshooting and resolving computer hardware, software, and network-related issues, as well as mobile technology resources, with support from external IT Consultant. The IT Specialist/Help Desk works closely with IT Consultants to ensure the efficient operations of computer systems.

Skills and Experience:

-Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

-2 years experience in a help desk or technical support role, with a strong understanding of computer systems and troubleshooting methodologies.

-2 years of hands-on Server administration experience.

-Knowledge of hardware and software components, operating systems (Windows), productivity applications, networking fundamentals, mobile devices, and VoIP solutions.

-Strong understanding of MS Office 365 applications.

-Familiarity with help desk software, ticketing systems, and remote support tools.

-Excellent problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.

-Strong customer service orientation, with the ability to communicate technical concepts to non-technical individuals effectively.

-Attention to detail and strong organizational skills for accurate ticket logging and documentation.

-Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Construction - Residential & Commercial/Office company. Great benefits. Apply for this great position as a IT helpdesk specialist today!

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Full-time