Call Center/Collection Representative

Job Description

BCforward is currently seeking a highly motivated Call Center/ Collection Representative in Phoenix, AZ 85040!

Position Title: Call Center/Collection Representative

Location: Phoenix, AZ 85040

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3+ Months Contract with the possibility of extension

Job Type: approximately 5 weeks of hybrid training schedule Monday - Friday (8-5pm MST). You will need to work in the office on Tuesday

Pay Range: 0-year experience $19.00/hr. to 5+ years of experience $24.00/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Position Description:

As a Collections Team member, you’ll coordinate the activities of collecting delinquent payments for auto loan accounts from customers. The main function of a collector is to locate and notify customers of delinquent accounts to solicit payment. A typical collector is responsible for receiving payment, preparing statements to the credit department if the customer doesn’t respond, and keeping records of collection

Skills Required:

Good analytical and organizational skills with close attention to detail.

Intermediate MS Office skills in Excel, Access, Word, and PowerPoint.

Excellent oral and written communication skills.

Ability to interface work autonomously and handle multiple projects simultaneously.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Other Skills and Abilities Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Note that this role requires approximately 5 weeks of hybrid training schedule Monday - Friday (8-5pm MST). You will need to work in the office on Tuesday, Wednesday, and Thursday each week throughout training.

You must satisfactorily complete all training and pass the final training exam(s) with a minimum passing score of 80%.

Once training is complete, the role will require the following schedule, minimum 2-3 days in the office per week:

- Monday – Thursday: 2pm – 11:00pm MST

- Fridays: 12pm – 9pm MST

Saturdays rotate approximately every third (depending on staffing levels) 10am – 2pm MST

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Hybrid remote