Quality Assurance Analyst

Job Description

Our Company:

At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.

PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.

PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.

Magic Touch is a technology company that provides software solutions tailored exclusively for dental manufacturers. The company's software is designed to help manufacturers streamline their operations, manage inventory, track sales, and enhance customer relationships. With a focus on innovation and customer satisfaction, Seamlessly Efficient is a trusted partner for dental manufacturers of all sizes. If you are passionate about technology and the dental industry, Seamlessly Efficient may be the right place for you.

The Career Opportunity:

Our Quality Assurance team oversees developing and executing detailed, comprehensive, and well-structured test plans and test cases. Perform functional, regression, integration, and system testing for web, mobile, and/or desktop applications. Identify, document, and track software defects using bug tracking tools within Jira.

Collaborate closely with developers, product managers, and other stakeholders to understand requirements and deliver high-quality software.

Ensure compliance with QA standards and best practices throughout the software development lifecycle.

Contribute to the creation and improvement of QA processes, documentation, and reporting.

The position is based in San Marcos, CA and will be onsite 5 days a week.

Areas of Accountability:

The Quality Assurance Analyst has responsibility for the following outcomes:

Ensures software products are released with minimal bugs, meeting defined acceptance criteria, and aligning with business requirements.

Develops and maintains effective test plans and test cases that thoroughly validate functional and non-functional requirements across all supported platforms.

Identifies and documents defects early in the development lifecycle, helping to reduce the cost and impact of issues discovered later in production.

Collaboration across departments to understand customer needs in order to enhance end user’s experience in all developed applications.

Provide support to the technical support team in technical support overflow.Competencies for Success:

Associates or Bachelor’s degree in information technology, or related field

Minimum of 2 years quality assurance experience, preferably in a SaaS organization

Strong knowledge of QA methodologies, tools, and processes.

Experience with test management tools and defect tracking tools (e.g., Jira, Confluence)

Skills in SQL is a plus

Excellent analytical, problem-solving, and communication skills.

High attention to detail and strong organizational skills.

Experience in CRM tools and support ticketing system.

Strong customer service skills and good telephone etiquette

Proficiency in MS Office and Windows

Experience analyzing, writing and revising SOPs

At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $60,750-$126,100 for this position.

We also believe in taking care of our people. Our comprehensive benefits package goes beyond the basics—with health coverage, flexible time off, wellness initiatives, retirement savings, and programs that support your growth and happiness both in and out of the workplace.

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.

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Full-time