Customer Service Representative

Job Description

Zoom Drain South Jersey

Be the voice of a fast-growing, high-performance team that’s changing the game in drain and sewer service.

At Zoom Drain South Jersey, we’re not your average service company — we’re a team of go-getters, problem-solvers, and customer heroes. We move fast, we care deeply about our customers and each other, and we don’t settle for "good enough." If you're a natural communicator who thrives in a fast-paced environment and loves turning problems into solutions, we want you on our front lines. Come help us deliver the Wow! experience Zoom is known for — and grow with a company that’s going places.

Location: West Deptford, NJ

Pay Range: $120–$28/hour (based on experience) + performance bonuses

Schedule Options:

Mon–Fri: 10:30 a.m. – 7:00 p.m. 12:30 p.m. – 9:00 p.m. 2:30 p.m. – 11:00 p.m.

Sat–Sun: 7:00 a.m. – 4:30 p.m. 10:00 a.m. – 6:30 p.m.

About the Role:

We’re looking for a Customer Service Representative (CSR) who thrives on helping others, is confident on the phone, and can juggle multiple priorities in a fast-paced environment. You’ll be the first point of contact for our customers, ensuring they receive the support and service they deserve.

What You’ll Do:

Handle inbound and outbound calls with professionalism and a smile

Resolve customer inquiries and schedule service appointments efficiently

Collaborate with dispatch and service teams to ensure a smooth customer experience

Accurately document customer interactions and service requests

Perform data entry and update customer records in our CRM

What We’re Looking For:

1+ year of customer service experience, preferably in a high-volume environment

Strong communication and active listening skills

Tech-savvy and comfortable learning new systems

Detail-oriented and organized

Experience with ServiceTitan is a major plus!

What You’ll Bring to the Table:

A positive, team-oriented mindset

Confidence handling challenging conversations with empathy and poise

Ability to stay calm under pressure and adapt quickly to change

Dependability — we count on our CSRs every day to support our customers and team

Why Join Us?

We offer a supportive environment with room to grow, ongoing training, and a culture built on respect, teamwork, and doing the right thing. If you’re looking to be part of a company that values its people and customers — we’d love to hear from you.

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