Application Support Analyst - Tier II

Job Description

This Jobot Job is hosted by: Christian Aviles

Salary: $70,000 - $80,000 per year

A bit about us:

Financial services organization dedicated to helping

Why join us?

Join a mission-driven team where your work makes a meaningful impact and your growth is supported through a collaborative, service-focused culture.

Job Details

Key Responsibilities:

Provide responsive and professional support to end users, ensuring a positive experience.

Collaborate with internal stakeholders and external partners to resolve escalated technical issues.

Build and maintain effective working relationships across departments and with vendor teams.

Conduct thorough investigations of reported issues and document findings for development team hand-offs.

Create, maintain, and distribute workaround documentation to relevant stakeholders.

Develop clear and concise documentation suitable for both technical and non-technical audiences.

Participate in root cause analysis to fully address recurring issues and identify areas for process or system improvement.

Stay informed on upcoming software capabilities and functionality in preparation for user releases.

Participate in and help execute test plans for new software features or updates.

Proactively identify and suggest process enhancements to support operational efficiency.

Work independently and demonstrate self-motivation and initiative in a fast-paced environment.

Facilitate team meetings and act as a liaison between business stakeholders and technical teams.

Qualifications:

Education:

Bachelor’s Degree preferred (Computer Science, Information Systems, or a related field)

Experience:

2+ years of relevant experience in a technical support or application support role

Or equivalent combination of education and work experience

Technical Skills & Competencies:

Proficiency with SQL for data analysis and issue resolution

Strong troubleshooting and problem-solving skills

Experience working with web-based applications and Windows operating systems

Familiarity with documenting technical processes and user guides

Excellent communication and collaboration skills

Ability to work as part of a team as well as independently

Preferred:

Experience with third-party software systems and enterprise application environments

Exposure to Agile methodologies and involvement in software release cycles

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company Description

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

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Full-time