Customer Service Representative

Job Description

SUMMARY:

Pelsis is currently seeking an International Customer Service & Logistics Coordinator who can advance our strategy to provide Best-in-Class service with a primary focus on international order entry, shipping, and customer service. This role reports through the Sales Division, working closely with our customers and Sales Team. We desire an individual who understands the urgent nature of business, can speak with customers about the status of their purchase orders, and who has a working knowledge of the processing of international orders, supporting documents/customs and freight brokerage. The International CSR will have responsibility for daily cross-functional interactions to ensure accuracy of information. Efficiency, timeliness, and effective communication are critical factors affecting our facility’s performance and customer retention.

DUTIES AND RESPONSIBILITIES:

Inspect and verify incoming shipments against purchase orders and packing lists.

Provides accurate order entry and quality customer service

Identify the most cost-effective international freight options

Collaborate with production and shipping ensuring product availability details required for completed orders to include pallet counts, weights, and dims

Initiate freight quotes and organization of collection of shipments

Completion of all export documentations including commercial invoices, packing slips, harmonized coding, and country specific customs forms

Follow-up with carriers for customs clearance updates and POD’s

Updating of required SharePoint spreadsheets

Works with other departments to facilitate orders and bids

Tracks and monitors orders from receipt to delivery at customer location

Ensures timely response to customer inquiries

Maintains accurate customer data and customer specifications

Ensures orders are priced accurately

Adheres to Return Material Authorization process

Addresses customer concerns regarding product or services timely and accurately

Engages in cross functional collaboration to ensure successful order fulfillment

Manages day-to-day tasks with minimal supervision

QUALIFICATIONS:

High school diploma or GED required.

Experience with international order processing, supporting documentations/customs and freight brokerage

Excellent phone etiquette, courteous, professional communication

Ability to multi-task and prioritize work effectively

4 years minimum of order entry and management experience in ERP/MRP/WMS systems (Microsoft Dynamics 365 a plus)

Understanding of manufacturing / production process

Proven success with problem solving

Excellent customer service skills

Demonstrated ability to work as a team member

Good follow-up and follow-through skills

Notary public a plus

COMPETENCIES, PHYSICAL DEMANDS, AND WORK ENVIRONMENT:

Ability to lift up to 35 lbs. regularly.

Exposure to warehouse conditions, including noise and temperature fluctuations.

Customer Focused

Action-Oriented

Integrity and Trustworthiness

Perseverance

Problem Solving

Priority Setting

EEO STATEMENT:

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status.

Full-time