IT Field Operations Specialist

Job Description

We're looking for a dedicated and flexible IT Field Operations Specialist for a long-term contract position in Southside Atlanta. In this vital role, you'll provide comprehensive operational support and manage IT infrastructure requests across various business environments, including offices, reservation centers, and airport locations.

This position involves a broad scope of operational support and install, move, add, and change (IMAC) requests for IT infrastructure. You'll be a key player in ensuring our systems are running smoothly and efficiently.

This is a long term contract position paying up to $29/hr depending on experience. It is 100% onsite on the South side of Atlanta, GA.

Work schedule is Sunday - Thursday or Tuesday - Saturday, 1st Shift (5 AM - 2 PM) or 2nd Shift (2 PM - 11 PM).

Key Contributions:

• Implement and support a wide array of IT equipment, including desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems), as well as multiple server platforms.

• Physically relocate any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.) as specified in service requests.

• Perform upgrade services, such as adding to or changing a workgroup computer, peripheral, or software, according to service request specifications.

• Verify assets in accordance with company policy prior to any moves.

• Maintain accurate records by updating asset management systems.

• Troubleshoot and resolve all hardware and software problems supported by Field Operations.

• Provide on-site and on-call 24/7/365 support as needed.

• Offer technical support to the enterprise as required.

• Configure, install, maintain, test, and troubleshoot hardware systems.

• Conduct root cause analysis to facilitate quick recovery from service interruptions and prevent recurring issues.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

Guiding Principles and Core Values: UP HIRE

Understanding Matters.

We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.

People Matter.

People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.

Honesty Matters.

We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.

Innovation Matters.

We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.

Relationships Matter.

We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.

Everything Matters.

We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.