Bilingual IT Support Technician - (Korean/ English)

Job Description

SUMMARY

Onsite Bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems.

REQUIREMENTS

• Bilingual Korean/English

• 2+ years in IT support, preferably in mixed office/retail environments

• BS or BA degree in computer science, or a related field is desired.

• Hands-on experience with SAP and POS troubleshooting (Not a requirement)

• Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking

• Familiar with remote support tools, imaging software, and ticketing systems

• Able to lift/move equipment (up to 50 lbs)

• Strong customer service and communication skills

• Ability to troubleshoot problems, eliminate variables, and get to root cause of issues.

• Available for onsite work at both office and retail location

• CompTIA A+, Network+, or other certifications are a plus