System Administrator 1 - Tier 2

Job Description

Position Description:

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

May coach and provide guidance to less-experienced professionals

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Mandatory Skills

Hardware

Remote Assistance

Remote Desktop

Certification:

IAT Level 1 certification required

CompTIA A+ CE

CompTIA Network+ CE

Education/Experience:

HS or GED + 10 Years of experience

Bachelors + 5 Years of experience

Position requires a TS/SCI.

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Full-time

Fully remote