System Administrator- Senior (Onsite)

Job Description

Job Title: System Administrator- Senior (Onsite)

Location: Raleigh, NC

Duration: 12+ Months

Job Description:

System Admin Mid-Level Contractor Job Description – EEM Support

Document work activities in ServiceNow

Troubleshoot customer issues

Provide instruction while troubleshooting for remote customers

Assist with developing team processes & a knowledge base

Work with vendors on warranty cases

Collaborate with internal teams on technical issues

Work on special projects as needed

Skills:

SkillRequired/DesiredAmountof ExperienceSupport customers using good customer service skills including the ability to communicate to both technical and non-technical customersRequired5YearsUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teamsRequired5YearsImage or provision new equipment hardware & provide to customerRequired5YearsUse strong organizational skills to track onboarding & shipping activities based on customer requests.Required5YearsFollow asset management processes to ensure proper customer billingRequired5YearsTesting Intune processes for Tier 3 team & providing feedbackRequired5YearsTest upgrades and software changesRequired5YearsInstall software following security & internal processesRequired5YearsBasic understanding of MECM, Active Directory, Tanium, Intune, & BeyondRequired3YearsBasic knowledge of Macintosh Apple devices with a willingness to learnRequired3Years

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