Technical IT Manager

Job Description

About Us:

Effortless Office partners with innovative organizations to make IT effortless -- so they can focus on their business. As a Hybrid Managed Services Provider, we deliver and fully support secure cloud products and services giving customers a single solution provider for entire IT environments. We are revolutionizing how organizations leverage technology to do work. Since this is a growing industry, and we are committed to providing an excellent customer experience for our clients, this is a great place to learn, grow and prosper.

"We are passionate about what we do, we work hard to be excellent, and we promote based on merit."

About the Position:

Effortless is looking for an experienced, versatile, and proactive IT Manager to join our team. The IT Manager will manage the day-to-day operations of the IT department that services a portfolio of 39+ senior living real estate communities that are both operating and in various stages of construction. The candidate should have comprehensive experience and knowledge in IT Support, Systems Analyst, and Network and Systems Administration.

The ideal candidate not only has the technical and troubleshooting skills to perform the role, but they should also be comfortable with strategic planning, pride themselves on providing excellent customer service, and have a high level of critical thinking skills.

Note - this role will be an Effortless employee but work directly for one specific client.

Essential Duties and Responsibilities:

Overseeing daily IT operations at our client's communities ensuring that systems and networks are running smoothly.

Hands on technical support when on site; diagnose and resolve technical issues related to hardware, software, network connectivity, and user access.

️ Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity.

️ Managing technology vendors and service providers to ensure that the organization's technology needs are met.

️ Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization's business goals.

Independently lead IT projects from initiation to completion, including planning, execution, and monitoring progress against timelines and budgets

️ Maintaining a strong understanding of the organization's business needs and working closely with other departments to ensure that IT is aligned with those needs.

️ Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.

Create and manage the IT budgets and ensure that expenses are in line with the organization's financial goals.

️ Keeping up to date with the latest industry trends and developments in IT operations management.

Assess IT systems performance and recommend improvements.

Provide support and guidance to stakeholders via help desk.

Keep record of problems and their resolution

Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.

Safeguards information system assets by identifying and solving potential and actual security problems.

Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.

Implements and administers IT training and auditing for existing and new employees.

Maintains technical knowledge by attending educational workshops, reviewing publications.

Determines security violations and inefficiencies by conducting periodic audits.

Upgrades system by implementing and maintaining security controls.

Travel to company locations for installation and maintenance.

Research and understand industry standards and compliance.

Performs related duties as assigned.

Qualifications:

Education and Work Experience:

Previous working experience as Senior IT Technician/Systems or Network Administrator

5+ of experience planning, designing, developing, implementing, evaluating and maintaining information technology systems

Previous working experience leading and managing IT projects

Specialized Knowledge and Skills:

Excellent analytical skills to identify and resolve complex technical issues

Ability to plan, execute, and monitor IT projects within budget and timelines

Effective communication with both technical and non-technical stakeholders to explain complex concepts

Outstanding organizational and time-management skills

Strong understanding of network infrastructure, operating systems, security protocols, and cloud computing.

In depth knowledge of internet security and data privacy principles

Industry related certifications preferred

Equipment and Applications:

O365 Administration

Azure AD and Entra ID

Active Directory

Aruba Networking

Ubiquity Networks

Cisco Routers (ISR/ASR), Catalyst/Nexus Switches, Firepower and ASA Firewalls

Meraki Firewalls, Switches and Wireless

Fortinet Firewalls, FortiCloud, FortiClient

LAN/WAN configuration

Position Details:

Location: On Site in Englewood, CO

Travel: Up to 50% travel

Salary: $90,000 - $115,000 annually

Benefits:

Health, dental, and vision insurance

401K

Paid time off and holidays

Opportunities for career growth and development

Training and certification support

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