Call Center Representative

Job Description

Job Title: Customer Support Representative / Account Representative - Sr

Location: Columbus, OH

Pay Rate: $19.16/hour (W2)

Work Schedule Overview:

Remote Start: Begin your journey with remote training and onboarding for the first 4–5 weeks.

In-Office Transition: After training, this role will require working onsite 5 days per week to build team synergy and provide hands-on support.

Hybrid Option: Enjoy a flexible hybrid schedule (3 days in-office, 2 days remote) after 6 months of successful service.

Job Summary:

We are seeking highly motivated and service-driven Client Support Service Professionals to join our client. As a Customer Support Representative, you will be the first point of contact for clients, delivering accurate information and high-quality support related to financial services and account management.

Key Responsibilities:

Handle incoming phone calls and provide support for a range of client service inquiries.

Assist clients with Cash Management products, online and mobile account access, and general financial inquiries.

Deliver world-class service in a high-volume, fast-paced, and team-oriented environment.

Meet or exceed key performance metrics such as customer satisfaction, accuracy, and call resolution.

Adapt quickly to new procedures, tools, and workflows.

Collaborate closely with teammates and management to ensure client satisfaction.

Preferred Qualifications:

Previous customer service or call center experience, ideally in financial services.

Strong communication and problem-solving skills.

Comfortable navigating multiple systems and digital tools.

Proven ability to thrive in a team environment and handle a fast-paced workload.

Commitment to delivering an exceptional client experience.

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

Hybrid remote