Service Writer

Job Description

Description:

Who We Are

United Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Construction & Forestry is a sister company to United Ag & Turf, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

What You’ll Get

Bonus Program

Training through John Deere University

A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match

Referral Bonus

Earned PTO

Employee Assistance Program

Paid Company holidays

Company Paid Life Insurance

Great Work/Life Balance

Opportunities for advancement

Job Type: Full-time

Schedule: Monday – Friday 1st shift – Saturdays as needed

United Construction & Forestry is looking for a Service Writer who is responsible for This position is responsible for assisting the Service Department with customer service needs, opening and closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

What You’ll Do

Advise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine

Assist in the appraisal and quotes of repair work coming into the shop and discuss with the Service Manager the service required, both in parts and labor

Schedule shop assignments, field service work, and truck requirements for pickup and delivery of equipment

Process warranty claims

Establish or adjust work procedures to meet schedules and deadlines.

Opening and closing of work orders to ensure timely closing to meet company goals

Supervises all shop activities when the Service Manager is away from branch

Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set

Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

Supervises all shop activities when the Service Manager is away from Branch.?Requirements:

What it Takes

Ability to use standard desktop load applications such as Microsoft Office and internet-based functions

Positive attitude

Excellent oral communication and written skills

Strong organizational skills

Provide robust customer service to internal and external customers

Ability to work extended hours and weekends as needed

Preferred

1 year of experience in Service Department operations

Experience with John Deere Equipment

Education

High school diploma or GED

Physical Requirements

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone

Specific vision abilities required by this job include close vision requirements

Hearing ability is sufficient to communicate with others in person or over the phone

Light to moderate lifting may be required (up to 50 pounds)

Ability to reach, stoop, kneel, and bend as needed

Full-time