Client Intake Specialist

Job Description

Lighthouse Behavioral Health Solutions (LBHS) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs. We are a treatment facility that prides itself in a welcoming and compassionate approach to substance use and mental health treatment. We believe our clients can achieve recovery and be valued community members through positive engagement and meaningful participation in treatment.Our Goal:

Our comprehensive approach to addictions treatment provides a continuum of care that begins with asking for help and continues through to ongoing peer support. In addition to our state-of-the-art treatment facilities and peer support centers across Central Ohio, we work to remove barriers and promote access to care through our integrative approach and evidence-based clinical treatment.

Join our exciting and fast-growing company in which you will have an impact on improving people's lives! Lighthouse Behavioral Health Solutions (LBHS) is looking for quality candidates who are pursuing professional growth in a supportive environment and can thrive in a collaborative team-focused culture.

9 Paid Holidays

Paid Time Off

Sick Time Off

Paid continuing education opportunities

Paid parental leave

Medical/Dental/Vision

401(k)

Life Insurance

STAR/HRSA/Ohio student loan forgiveness programs (for applicable roles and locations)Position: Client Intake Specialist

Position Overview

As a Call Center Intake Specialist, you will be the first point of contact for individuals seeking treatment, providing support, verifying insurance, and ensuring callers are connected with the appropriate services. You will play a key role in guiding individuals toward recovery by offering compassionate and knowledgeable assistance.

Key Responsibilities

Manage inbound and outbound calls, providing information on programs and services.

Assist individuals seeking treatment, answering inquiries and guiding them through the admission process.

Conduct preliminary assessments to determine urgency and eligibility for treatment.

Verify insurance coverage and benefits, ensuring accuracy in the intake process.

Coordinate and schedule initial intake assessments, aligning with facility availability.

Maintain accurate and confidential records, documenting caller information, follow-ups, and outcomes.

Provide crisis support and de-escalation when necessary, ensuring individuals receive immediate guidance.

Stay informed about Lighthouse programs and community resources to provide accurate information and appropriate referrals.

Work in a fast-paced environment, balancing multiple priorities with a high level of professionalism.

Perform other duties as assigned to support the intake and admissions process.

Required Qualifications

High School Diploma or equivalent

Minimum 1 year of call center or direct customer service experience (healthcare experience preferred), OR candidates who are currently pursuing or recently completed a degree in Social Work, Psychology, Counseling, Human Services, Public Health, Sociology, Criminal Justice, Nursing, or a related field.

Excellent verbal and written communication skills

Ability to work in a fast-paced, high-stress environment while demonstrating empathy and professionalism

Proficiency in Microsoft Office Suite and call center software

Valid State of Ohio Driver's License and insurance

Must pass BCI check, corporate compliance checks, and employment drug screening

Preferred Qualifications

Experience with insurance verification processes

Strong active listening skills and ability to manage crisis calls effectively

Candidates with relevant coursework or experience in crisis intervention, behavioral health, substance use treatment, or emergency response is highly valued.

Key Competencies

Compassionate Customer Service: Provides empathetic and solutions-driven support to individuals in crisis.

Problem-Solving & Multi-Tasking: Effectively prioritizes and manages multiple responsibilities in a dynamic environment.

Resilience & Adaptability: Maintains composure in high-pressure situations and adapts to changing needs.

Integrity & Compliance: Ensures accuracy in documentation and strict adherence to HIPAA and regulatory requirements.

Team Collaboration: Works effectively with internal teams to enhance the intake and admissions process.

Work Environment & Schedule

This position requires in-person work and flexibility for nights, weekends, and holidays based on operational needs.

Fast-paced call center environment, requiring prolonged periods of sitting, talking, and using a computer.

Occasional lifting (up to 25 pounds) and movement within the office as needed.

Location: 140 E. Town Street, Columbus, OH 43213

LBHS offers benefits such as competitive compensation based on industry standards, health insurance benefits which include medical/dental/vision/life/disability, paid time off, paid holidays, 401k plan, Employee Assistance Program (EAP), education reimbursement program, and paid parental leave.

Lighthouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, disability status, genetics, gender identity and/or expression, protected veteran status, or any other characteristic protected by federal, state, or local law.

LBHS adheres to Title VII of the Civil Rights Act as amended, Ohio Civil Rights Act, and all applicable rules and regulations. LBHS is an equal opportunity employer.

Full-time