Returned Product Management Expert

Job Description

Join Our Innovative Team as a Returned Product Management Expert!

Since its inception over four decades ago, KELTEC, Inc. has grown into the leading North American producer of air-oil separators. Curious about what an air-oil separator entails? No worries, our workplace is designed to expand your knowledge and skills. We're eager to find those who share our enthusiasm for excellent customer service and are driven towards achieving success. Position Highlights

We're on the lookout for a meticulous and committed Returned Product Management Expert to play an integral role as the link between our esteemed customers and our various internal teams. In this bilingual role, you'll be offering exceptional service in both English and Spanish, ensuring meticulous handling and resolution of customer issues.

Experience an array of benefits with KELTEC, including medical, dental, vision plans, Group Life/AD&D, additional life coverage for dependents, paid time off, holidays, a commission plan, and 401k matching. Core Responsibilities

Efficiently manage customer return inquiries and provide RMA numbers as per our guidelines.

Engage with customers to discuss return criteria, troubleshooting, and solutions.

Provide precise details on return policies and warranties; outline replacement protocols.

Coordinate closely with logistics, warehousing, and tech support for consistent return processing.

Evaluate and ensure returned products meet the stipulated conditions for return.

Keep customer data current and oversee the issuing of credits or replacements expediently.

Identify and report recurrent issues in returns to the management for product improvement.

Professionally address disputes or issues related to returns, maintaining a customer-first attitude.

Log comprehensive RMA case records, capturing feedback and resolution results.

Contribute to enhancing RMA policies to boost customer satisfaction and streamlined processes.

Additional tasks as required. Essential Requirements

Completion of high school education.

Between one to three years of experience in customer service or returns, ideally within e-commerce, retail, or manufacturing.

Background in customer service, optimally within a production or industrial context.

Exceptionally honed communication and interpersonal abilities, with professionalism in handling challenging interactions.

Competency in Microsoft Office software (Word, Excel, Outlook).

Remarkable attention to detail and organizational acumen.

Capacity to effectively operate independently or collaboratively in rapidly-paced settings.

Resourceful problem-solving skills with a proactive customer service mindset. Desirable Skills

An Associate’s degree in Business, Sales, Marketing, Communications, or akin disciplines.

Familiarity with RMA solutions, ERP systems, or managing inventory tools.

Understanding of warranty guidelines, consumer protection laws, or field-specific return mandates.

Insight into technical product specifics relevant to our industry. Working Environment

Our standard operating hours are from 8:00 am to 5:00 pm, though duties might require flexibility beyond these times due to KELTEC's operational needs. Physical Demands

Efficient mobility and physical ability are pivotal for conducting routine office tasks, which include engaging, seeing, hearing, and using a computer keyboard. Daily activities require standing, sitting, or walking for prolonged periods, sometimes involving stooping, bending, kneeling, or reaching. Lifting objects weighing up to 25 pounds might also be necessary. Continuous hand movements for operating office gear are essential.