Ops Performance & Design Consultant

Department:Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

This role is responsible for supporting the strategy, analysis, design, and implementation of operational performance initiatives that aim to achieve positive and sustainable results. Supports Operations, Commercial, and Finance departments to align People, assets and network to improve processes, reduce cost and complexity, and enable and maximize revenue opportunities. Ensures the Operations perspective is understood and considered as part of Commercial and Enterprise decisions.

This Ops Performance & Design Consultant joins the Ground Operations Delivery Team.

Additional details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Contribute to developing strategies and business insights from qualitative and quantitative information

Help structure complex problems and act to holistically solve them

Distills complex problems and data sets into simple summaries that can be understood by all levels of Leadership

Identifies opportunities through analysis that drive business decisions and long-term strategy

Create value through identifying and implementing business improvements

Develop well-written presentations that are clear and convey key information, including business cases, roadmaps and other materials that support alignment efforts

Support cross-functional initiatives and lead meetings with key stakeholders at all levels

Support special programs and initiatives that arise from unique operational challenges

Communicate timelines, risks, issues, key decisions to multiple stakeholders

Encourage consensus among multiple parties with conflicting and diverse viewpoints

Build confidence and sustain trusted relationships with key stakeholders

May perform other job duties as directed by Employee’s Leader

Knowledge, Skills, and Abilities

Skilled in understanding and applying information to contribute to the organization's strategic plan

Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Skilled in data analysis and visualizing data to drive insights using tools such as Alteryx, Tableau, R, SQL, Python, think-cell, MS Excel, etc

Skilled in synthesizing information within PowerPoint presentations and delivering them to affected stakeholders

Ability to use statistical and mathematical models to draw conclusions

Ability to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organization

Ability to quickly understand assignments and complete them with a high degree of accuracy with minimal leadership oversight

Ability to build relationships and influence stakeholders at all levels within the organization

Ability to function under stress, meet deadlines, prioritize multiple/competing tasks, and work collaboratively with a team

Education

Required: High School Diploma or GED

Experience

Advanced experience and knowledge in:

Working directly with Department Leaders (VP and Director level) on complex business changes and improvements

Developing and executing business plans

Managing all phases of large scale programs, with an emphasis on complex business change

Developing and presenting recommendations to Senior Executives on self-created opportunities

Leading Teams, setting Team goals, managing competing priorities, presenting to 20 or more people, and interfacing directly with Sr. Leaders and Executives

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $116,350 per year to $129,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love:

*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

Please print/save this job description because it won't be available after you apply.

R-2025-55047