Virtual Customer Service Rep
Description:
Pentagoet Inn is seeking a highly motivated and customer-oriented Virtual Customer Service Representative to join our dynamic team. As a Virtual Customer Service Rep, you will play a vital role in providing exceptional customer service and assistance to our guests, whether it be through phone, email, or chat.
Key responsibilities include:
- Responding promptly and courteously to incoming inquiries and requests from guests via phone, email, or chat
- Providing information about our inn's services, amenities, and local area attractions
- Assisting with reservations, changes, and cancellations in our booking system
- Troubleshooting and resolving guest complaints and issues in a timely manner
- Collaborating with other departments to ensure a seamless guest experience
- Maintaining accurate records of guest interactions and transactions
- Identifying and escalating any problems or concerns to management
- Proactively identifying and recommending solutions to improve the overall guest experience
Qualifications:
- Minimum of 1 year experience in customer service
- Exceptional communication skills, both written and verbal
- Proficient in Microsoft Office and ability to quickly learn new software systems
- Strong problem-solving and multitasking abilities
- Ability to work independently and in a team-oriented environment
- Flexible schedule, including evenings and weekends
Requirements:
- High-speed internet connection and a reliable, quiet workspace at home
- A professional, customer-focused attitude
- A dedication to providing top-notch service and exceeding guest expectations
- Attention to detail and ability to accurately enter and manage data
We offer competitive pay, extensive training, and opportunities for growth within our organization. If you are passionate about guest satisfaction and have a desire to be part of a positive and supportive team, we would love to hear from you! Apply now to be considered for the Virtual Customer Service Rep position at Pentagoet Inn.