Sr. Service Delivery Manager

Job Description

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If you are a Sr. Service Delivery Manager looking for excitement, challenge and stability in your work, then you would be glad to come across this page.

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Requirements

Role:Sr. Service Delivery Manager

Location: Columbus OH

Exp:10+ Years

Requirements

We are seeking a seasoned IT Segment Manager to oversee the strategic technology needs and delivery for one or more business segments. This role is accountable for shaping and executing technology strategies aligned with business goals, maintaining roadmap ownership, ensuring delivery accountability, and fostering cross-functional collaboration between business and IT functions.

The ideal candidate will bring strong leadership, strategic planning, financial management, and stakeholder engagement capabilities to drive impactful business outcomes through technology.

Key Responsibilities

Technology Strategy & Planning

Partner with senior business leaders and enterprise architecture teams to develop and execute multi-year technology roadmaps.

Ensure roadmaps are aligned with business goals, with buy-in from both business and IT delivery partners.

Project Delivery & Execution

Own the end-to-end delivery of technology initiatives across the business segment, including resource planning, project governance, milestone tracking, and risk management.

Collaborate with cross-functional delivery teams, including application development, infrastructure, QA, and vendor partners to ensure timely and high-quality delivery.

Technology Leadership

Act as a thought leader for the business segment on technology trends, innovation, and strategic direction.

Ensure architectural alignment and leverage enterprise platforms and capabilities effectively.

Financial Management

Drive financial transparency across IT operations and initiatives, including labor and non-labor cost planning, forecasting, and budget tracking.

Monitor actuals vs. forecast and ensure financial accountability within the segment.

Stakeholder & Relationship Management

Evaluate and prioritize business drivers, translate them into actionable IT initiatives, and communicate technology direction clearly to business and IT stakeholders.

Serve as a trusted advisor to business executives on technology capabilities, constraints, and opportunities.

Team Management & Accountability

Manage a team of direct reports and/or subordinate managers responsible for segment-specific technology initiatives.

Foster a culture of accountability, performance, and professional growth within the team.

Ensure that team members are executing their roles in alignment with assigned responsibilities.

Governance & Compliance

Ensure compliance with internal governance, data protection, and regulatory requirements.

Champion IT best practices and contribute to enterprise-wide process improvement initiatives.

Additional Duties

Support ad-hoc strategic technology initiatives as required.

Stay current with industry trends and emerging technologies.

Basic Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.

Minimum of 10 years of progressive experience in IT leadership roles with a focus on technology strategy, program delivery, and business engagement.

Proven experience managing large-scale technology initiatives and teams.

Experience working in a matrixed enterprise IT environment.

Preferred Qualifications

Master’s Degree or MBA is a plus.

Experience with ARGO or POS systems in a business-critical environment.

Strong understanding of enterprise architecture frameworks and agile delivery practices.

Excellent communication, negotiation, and influencing skills.

Demonstrated ability to manage multi-million dollar IT budgets and financial forecasts.

Deep business acumen with the ability to connect technology strategy to business outcomes.

Soft Skills

Strategic thinker with a problem-solving mindset.

Strong leadership and team development capabilities.

High accountability and execution orientation.

Strong interpersonal skills and executive presence.

BenefitsVisit us at Alignity Solutions is an Equal Opportunity Employer, M/F/V/D.

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Full-time