Manager, Quality Assurance

Job Description

Title: Quality Assurance Manager

Department: Ops Engineering

Revision Date: 5/12/2025

Location: Annapolis, MD or Stoughton, MA, or Topsfield, MA (Preferred in EST)

Level: T4

Rate of Pay: $118,000 - $160,000 USD

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit

Position summary:

The Quality Specialist is committed to achieving and maintaining the highest standards of quality across Comtech business, operations, products and services. The Quality Specialist role is vital to ensuring that Comtech products and services meet ISO 27001: 2022, NIST 800-53 r5, ISO & TL 9000 Quality standards and guidelines. This position requires a dynamic individual with a keen eye for detail, strong organizational skills, and a passion for continuous improvement. Functions include analyzing and optimizing processes across various areas of the company, identifying trends for areas of improvement, drafting comprehensive quality reports, and educating team members on quality protocols. This role must maintain a desire to influence quality from the ground up and thrive in a dynamic, fast-paced environment.

Responsibilities:

Develop and implement quality management systems and processes

Collaborating with various departments to drive initiatives that enhance Comtech Quality objectives

Facilitate regular audits and conduct inspections to ensure compliance with quality standards

Prepare and coordinate audit and certification reports with auditors

Collaborate with cross-functional teams to identify and resolve quality issues

Prepare and present reports on quality metrics and performance

Facilitate training sessions for staff on quality standards and procedures

Coordinate with internal/external auditors and regulatory bodies as needed

Maintain documentation related to quality management systems

Implement corrective and preventive actions to address quality issues

Prepare/ authorize Corrective Action Plans for identified audit/ certification gaps

Support continuous improvement initiatives and projects

Requirements:

Experience with statistical analysis and quality control tools

Proven track record of managing quality improvement projects

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Experience in manufacturing or service industry

Proficiency in using quality management software

Ability to facilitate audits and conduct inspections

Strong attention to detail

Experience with business process formation and enhancement

Effective time management and organizational skills

Ability to work independently and as part of a team

Qualifications:

Bachelor's degree in Quality Management, Engineering, or related field

Certification in quality management (e.g., Six Sigma, ISO 9001)

Minimum of 3 years of experience in quality management or a related role

Familiarity with Business Process Modeling (e.g., BPMN 2.0)

Experience with quality standards, security frameworks, and regulations (e.g., ISO 27001: 2022, NENA, NIST 800-53 r5, ISO & TL 9000, etc.)

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

Full-time