Client Services Banker/Universal Banker III

Job Description

Position: Client Services Banker (Universal Banker III) - Union Contract Position

Level: 3

Hours: 7:45 a.m. – 4:30 p.m., 8:15 a.m. – 5:00 p.m., and 8:45 a.m. – 5:30 p.m. - shifts may vary (M-F) No Weekends

Scope:

Accurately and efficiently process teller transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and transfers. Recommend and open new bank deposit products for clients. This position requires an individual who works well with customers, coworkers, and management. Assist customers with deposit account openings, safe deposit box operation and teller line transactions. To provide exceptional customer service including efficient and accurate transaction processing. Must possess basic knowledge and skills in general banking, including understanding of bank products, services, regulations, policies, and procedures.

Education and Experience Requirements:

Excellent Communication Skills.

Cash Handling Experience.

Detail Oriented and Organized.

Ability to multitask.

Previous Teller and/or Customer Service experience preferred.

Immediate Supervisor: AVP Client Services/Retail Manager

Position Function, Including, but not limited to:

Teller/Cash Handling

Assist with training new tellers.

Provide work direction on teller line and ensure timely workflow.

Provide input on new procedures.

Update existing procedures as needed.

Schedule lunches and breaks in teller line.

Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.

Cash checks and process transfers.

Redeem savings bonds.

Always maintain an adequate cash drawer; this includes buying and selling currency from the vault as necessary.

Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.

Issue Cashier’s Checks, Money Orders, and prepaid MasterCard cards.

Prepare Currency Transaction Reports (CTRs)

Operate Coin machine, including wrapping coin.

Identify and report counterfeit bills.

Redeem Canadian Currency.

Process daily Branch Capture.

Follow teller procedures instructed by Head Teller and/or Manager.

Understand and follow Restricted/Dormant Account Procedures.

Confirm Wire Transfers.

Customer Service

Open, close, and maintain accounts according to Bank procedure and State & FDIC regulations.

To have a fundamental understanding of the computer system, to assure that accounts are

appropriately entered on the system.

Collect and document required client information on multiple computer applications. Assure that signature cards and other necessary documents are completed correctly.

Assist customers in accessing safety deposit boxes.

Provide assistance with balance inquiries, address changes, internet banking and accounts maintenance.

Recognize the clients’ needs and recommend products and best practices.

Perform notary service if applicable.

Have a complete understanding of all products offered by the Bank.

Security

Understand robbery procedures.

Recognize and report all suspicious or fraudulent activity, including check kiting and uncollected funds swindles.

Monitor High Risk Customers.

Maintains the highest level of confidentiality with all bank and customer information.

Regulations and Compliance

Knowledge of all Bank Regulations including BSA/AML and CIP procedures.

Understand regulation DD (Truth in Savings) Regulation E (Electronic Funds Transfer)

Regulation CC (Availability of Funds and Collection of Checks).

Be aware of Elder Abuse.

Follow all Bank Procedures and Policies.

Understand Compliance on IRA’s, Levy's, Garnishments, Attachments, Power of Attorney, Personal Representatives, Legal requirements for Corporations.

Miscellaneous

Willingness to learn new products and technology.

Crosstrain and assist in other areas, when needed.

Distribute incoming mail and process outgoing mail.

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