Front Desk Reception -FT Days

Job Description

Description:

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Why join White Rock Medical Center?

Competitive salary and benefits

Employee programs and events.

Paid Time Off and 7 Company Holidays.

Employer paid life insurance.

Additional voluntary benefits such as STD, LTD, etc.

Job Summary

The Front Desk Reception is responsible for greeting visitors, answering phones, directing inquiries and other basic administrative tasks as assigned by the Director of Operations. The Front Desk Reception is responsible for facilitating the smooth running of the healthcare environment and supports delivery of quality patient care.

Essential Functions

Greeting guests upon arrival to the hospital and directing them to appropriate persons/office.

Responsible for answering multi-line phones and directing calls to appropriate departments.

In charge of answering patient questions and maintaining the presentation of reception area.

Keeping track of office supplies, inventories and placing orders as needed.

Behavioral Standards

Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.

Communication/Knowledge

Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Excellent communication skills both written and verbal.

Collaboration/Teamwork

Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program. Requirements:

Experience

Minimum 2 years in Front Desk Reception experience.

Preferred experience in a hospital or clinic setting

Familiarity with basic office software

Education

High School Diploma and/or AA degree.

Licensure/Certifications

NA

Full-time