Fulfillment Dispatch

Job Description

Description:

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking a Fulfillment Dispatch to support our team in Houston, TX. We are seeking someone in this local area, but you will be able to work from your home office at this time. In this role, you will utilize internal systems and software to evaluate, identify, and provide feedback on technician routing, start times and production optimizations opportunities. You will also act as point of escalation for customer concerns and needs while building and fostering relationships with external business partners.

Why TAK?

Full Time

Paid Weekly

Compensation: $19 - $20 per hour, DOE

Full Benefits Package (Medical, Dental & Vision)

Paid Time Off

401(k) with Company Match!

25K Company Paid Life Insurance

Independent Work & Team Collaboration

Career Development & Advancement Opportunities!

The Role

Dispatch service requests to available installation or service technicians; acts as liaison between technician and customer service employees

Assists in driving field productivity through efficient call handling and support

Records information into computer to provide accurate customer service history in each customer account and record of service calls

Adjusts daily routes for Field Service Technicians that adhere to the following requirements: travel time, service level requirements, technician skill sets and productivity

Makes outbound calls to external customers to confirm or alter appointment status

Distributes scheduled work orders to technicians according to system requirements

Manages workload to efficiently meet MSO needs, including updating work zones and calendars

Resolves or escalates dispatch challenges as required

Responds to Customer Service requests by prioritizing and dispatching service requests to available installation or service technician, acts as liaison between technician and customer

Communicates with leadership and technicians in the field by phone or e-mail to monitor completion of scheduled jobs, to identify unfilled time slots, overbooking, inefficiencies, and late for unfinished jobs

Assigns or re-assigns jobs to technicians as require

Contacts customer to verify scheduled appointment date and time and reschedule missed appointment

Completes work orders, checks routes for failed jobs, missed time frames

Provides customer assistance to resolve service problems and avoid unnecessary service calls

Performs other duties as requestedRequirements:

High school diploma or equivalency required

Good verbal, written and interpersonal communication skills required

Professional demeanor

Strong analytical problem-solving skills

Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time

Self-motivated with the ability to work independently and multitask is a must

Flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business

Ability to wear telephone headset

Ability to work independently

Ability to work seated for prolonged periods of time

Ability to lift up to 15 pounds as needed

Valid driver’s license

Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting .

Full-time