Prog Retention Assistant

Job Description

Qualifications

The Program Retention Assistant role is a professional position requiring high standards of behavior, excellent work habits, and adherence to policies.

Education and Experience Equivalency

Candidates must meet one of the following qualifications:

High school diploma or equivalent, plus a minimum of 3 years of relevant experience in administrative support, data entry, customer service, or a related field.

Relevant Experience Examples

Customer Service or Participant Support: Worked in call centers, front desks, retail, or workforce program support; conducted outreach; assisted with forms.

Data Entry and Information Management: Used Excel, Access, or other systems for accurate data entry; maintained client records and logs.

Administrative and Clerical Support: Prepared reports, correspondence, and forms; managed physical and digital files.

Report Creation and Analysis: Created spreadsheets or visual summaries for tracking participant progress.

Technology Proficiency: Used Google Workspace (Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated office equipment (copiers, scanners).

Skills and Competencies

Strong verbal and written communication skills

Excellent organizational skills and attention to detail

Ability to work independently with minimal supervision

Professional and courteous demeanor in all interactions

Competence with Microsoft Office and Google tools

Dependability and punctuality

Ability to maintain confidentiality

Comfortable with public interaction and promoting agency image

Other Requirements

Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerprints.

A valid driver’s license with a clean driving record and dependable transportation for work duties.

Access to a working telephone for prompt communication.

Flexibility to work occasional evenings and weekends to attend networking events, career fairs, and outreach activities as needed.

Full-time