Bar Manager

Job Description

Benefits:

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Position Overview

The Bar Manager is responsible for the execution of all beverage business operations and management of all bar staff including, hiring, training, and onboarding. The Bar Manager also is responsible for all bar administrative processes.

The Bar Manager reports directly to the General Manager daily and collaborates with the Beverage Director on a bi-weekly basis, or as needed.

Core Duties & Responsibilities:

Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience

Provide guidance and leadership to employees while fostering our Core Values

Maintains service and sanitation standards in bar/restaurant and all service areas

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

Teamwork & Communication

All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)

Provide a strong sense of leadership in all Gin & Luck activities lead by example

Encourages and builds mutual trust, respect, and cooperation among teammates/staff

Establishes guidelines so employees understand expectations and parameters

Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text, or call) same day with a timeline regarding a full response

Weekly communication with staff (recaps): spirit list updates with notes/86s and additions ongoing training with staff, i.e., articles, inspiration

Attend: weekly L-10 Meetings in person or via phone, weekly Alignment meeting with General Manager, and bi-monthly Alignment call with Beverage Director

Meet with reps, ambassadors, and distillers to taste product

Assist GM, Front of House Manager and EC with the organizations of special events, buyouts, off site events, etc.

As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events

Service Standards

Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service. offerings; build relationships with preferred patrons; maintain good community relations

Maintain and oversee quality of standards in drink preparation and service

Implement company policies and standard operating procedures (SOPs and Steps of Service) in tandem with the General Manager (GM) and Beverage Director (BD); evaluate and improve such policies and SOPs

Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) activities - coach, teach, delegate, lead

Respond immediately and directly to all customer complaints; every negative comment or reaction will be addressed by a manager and no customer leaves unhappy

Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.

Monitor restaurant and kitchen flow regarding timeliness during business hours and assist when and where needed

Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures

Administrative Duties

Regularly update Evernote, Lightspeed and Slack with cocktail and training information- including recipes, SOPs, and cleaning duties

Contribute to maximizing company profitability with a target margin consistent with annual projections; establish and monitor financial cost controls (ordering, pricing, inventory, and loss management)

Monthly inventory with Restaurant365 audit submitted to GM, BD, Director of Operations and owners monthly completed on the first day of each month

Maintain COGS and inventory through Restaurant365: monitor weekly, monthly, and annual COGS to budget

Ordering of product in relation to the beverage program

Invoice recording for beer, wine, spirits and other bar related items and consumables

Creation of daily and weekly cleaning duties as well as open and closing responsibilities for each Bar position

Implementation of staff education (product knowledge and tastings, menu changes, service standards, purveyor visits, quizzes etc.)

Responsible for writing, implementing, and grading tests and quizzes

Communicate any bar supply, glassware, or equipment with a cost of $500 or more to management (GM) prior to completing purchase

Maintaining organization of liquor room and all bar-related storage spaces

Execute Bartender/barback interviews, hiring, onboarding, and training

Implement and uphold disciplinary action, when necessary, as directed by GM, VP of Operations and Human Resources

Assist GM, Beverage Director, Operations and Executive Chef (EC) in developing and implementing strategies to increase year over year sales

Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company

Administer bi-annual check-ins and annual reviews

Menu Development & New Menu Launch

Assist Beverage Director in the curation cocktails, spirit list, wine, and beer offerings

Organize new menu rollout dates as directed by BD

Lead all-staff tasting for new menus; create auxiliary educational materials for service staff (e.g. information on new spirits, ingredients, etc.)

Follow-up on menu knowledge and execution through testing

Prepare for menu launch: prep sheets, cocktail descriptions, cheater map, reorg walk-in, reorg liquor room, bar cleaning

Human Resources

Communicates performance expectations in accordance with job descriptions for each position

Coaches and counsels employees regarding performance on an on-going basis

Ensures employees are treated fairly and equitably. Strives to improve employee retention

Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns

Ensures recognition is taking place across areas of responsibility

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. Execution of bar program under various conditions of heat and stress accommodations.

Required Qualifications:

3+ years of proven management experience in a reputable establishment

Highest levels of EQ and discretion

Ability to lead and develop teams

In-depth knowledge of beverages, including spirits, wines, beers, and cocktails

Proficiency in inventory management and cost-control techniques

Strong leadership, interpersonal, and communication with the ability to motivate and inspire a diverse team

Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment

Outstanding communication skills with the ability to interact effectively with customers and team members

Excellent customer service and problem-solving abilities

Flexibility in working hours, including early mornings, evenings, weekends, and holidays

Patience and adaptability

Self-motivated and a team player

High ethics, hard worker, and a great sense of humor

Desired Qualifications:

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

2+ years of management experience in a high-volume establishment

3-4 years of supervisory experience

Familiarity with local alcohol regulations and certification in responsible service practices

Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck

Curiosity: We learn and improve through active observation and creative problem solving.

A.B.K.: We anticipate, prepare and execute with intention.

Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.

Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.

Connection: We build relationships through intuition, empathy, and transparency

What We Offer:

Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation range for this position is $80,000 - $90,000. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion

Full-time