Bilingual Medical Assistant (FT Days)

Job Description

Description:

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Why join White Rock Medical Center?

Competitive salary and benefits

Employee programs and events.

Paid Time Off and 7 Company Holidays.

Employer paid life insurance.

Additional voluntary benefits such as STD, LTD, etc.

Position Summary:

We are seeking a dependable and adaptable Medical Assistant to join our team in a hybrid front desk and clinical role. This position is ideal for someone who is organized, patient-focused, and eager to grow in both administrative and clinical areas. The role includes insurance verification, front desk responsibilities, and basic clinical support, such as rooming patients, recording vitals, and assisting with procedures. Phlebotomy experience is a plus, but we are willing to train.

Key Responsibilities:

Front Desk / Insurance Verification:

Greet and check-in patients with professionalism and warmth

Verify insurance eligibility and coverage before appointments

Collect co-pays, update patient demographics, and answer billing questions

Schedule appointments and manage incoming calls/messages

Maintain accurate records and support smooth patient flow

Ensure HIPAA compliance and maintain patient confidentiality

Clinical Support:

Room patients and document the reason for visit/chief complaint

Take and record vital signs (temperature, blood pressure, pulse, etc.)

Collect a brief patient history for provider review

Assist providers with basic procedures and patient care

Perform or learn phlebotomy (blood draws) and handle lab specimens

Maintain clean and fully stocked exam rooms

Follow infection control and safety protocols

Cross-Training Expectation:

Must be willing and able to rotate between front desk and clinical responsibilities

Flexibility to support various needs of the clinic each day

Work collaboratively with all clinic staff in a fast-paced environmentRequirements:

Qualifications:

High school diploma or equivalent required

Completion of a Medical Assistant program strongly preferred

Front desk and insurance verification experience required

Clinical experience (rooming, vitals, assisting) preferred

Phlebotomy certification a plus—or must be willing to learn

Excellent communication and multitasking skills

Proficiency with EMR systems (e.g., Epic, Athena, eClinicalWorks)

Bilingual candidates encouraged to apply

Full-time