Customer Service Associate

Job Description

Do you love interacting with others, making connections, and helping people? How about a little variety in your job, not the same mundane task over and over again? Or maybe you like having Weekends Off! Then you’re an excellent fit for the customer service associate position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. PLEASE NOTE: THIS IS AN IN-PERSON POSITION.Compensation:

$16 - $20 hourlyResponsibilities:

Hours are Monday through Thursday from 8:30 am to 5:00 pm and Friday from 8:30 am to 3:00 pm (Weekends Off)

Be on time and ready for a busy but creative and fun day

Greet walk-in client, identify and assist with needs and/or orders

Answers phone calls, identify client’s needs, provide solutions to assist with questions and/or order needs

Manages walk-in traffic, incoming calls, emails, and take appropriate actions

Collects accurate and complete information

Processes and inputs orders

Prepares estimates and invoices

Serves as a primary contact for clients and a liaison between sales, production, and clients

Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach

Places phone calls and/or emails to follow up on estimates

Updates client records and purchasing history, maintain records with accurate and updated information

Filing of client estimates and orders

Understand products, services, and procedures within the organization

Market products, solutions, and services to previous and current clients

Conducts collection calls for receivables

Maintains communication logs and other pertinent records

Ensures proper cleanliness and “tour-ready” environment at front counter, conference/meeting rooms, and showroom areas

Builds professional relationships with a diverse client/prospect base

Assists with scheduling, priority changes in a fast-paced environment

Assists with other projects as neededQualifications:

Excellent active listening, interpersonal, and communication skills

Previous work in a customer-facing positionAbout Company

Signs By Tomorrow is a family owned and operated sign company. We have been serving the Valley since 1999. We create and make custom signs for a wide variety of businesses in the valley. We have built our business on great customer service, quality and true relationships with our customers.

Full-time