Automotive Customer Service Advisor

Job Description

Are you looking to join a trusted brand that provides growth and stability? Berlin City Auto Group seeks a customer-focused, results-oriented Automotive Express Service Advisor to join our successful and passionate team in Portland, Maine!

What We Offer:

A competitive pay plan and a defined career path. Starting pay is $20.00 per hour, with an opportunity to earn commission and an annual income of up to $55,000

Flexible schedule with paid time off that accrues from day one of employment

Recognition programs & awards are part of the culture that rewards excellence and high performance

An extensive benefits package including medical, dental, vision, life, and disability insurance, and more

401(k) with employer contribution!

Health and Wellness membership reimbursement up to $75.00 per month

Employee discounts

Fun team atmosphere

Position Overview:

An Express Service Advisor focuses on providing prompt, efficient service to customers with quicker, simpler needs. They handle tasks like oil changes, tire rotations, and routine maintenance, ensuring a positive and timely experience for the customer. They also communicate with technicians and parts departments to coordinate repairs and keep customers informed. This position is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face-to-face, you'll be responsible for ensuring every customer has a positive, lasting experience with Berlin City Auto Group.

Who You Are:

You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience

You are a team player, and when under pressure, you maintain a positive attitude with customers, peers, and management

You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand

You can work in a fast-paced environment

You value continual training & professional development

You have a proven ability to set and achieve targeted goals

What You'll Do:

Welcome customers, seek to understand their needs, and explain service options clearly with a consultative approach

Determining Service needs based on customer requests, vehicle inspections, and available information

Present service options, exceeding customer expectations, and achieving customer satisfaction goals

Prepare accurate repair orders, including cost estimates and timelines, and ensure timely completion of work

Secure agreement from customers before repairs; cover cost estimate; and approximate time when the vehicle's work will be completed

Keep customers informed about their vehicle's status, address concerns, and ensure a positive customer experience.

Handle telephone inquiries regarding work in process, appointments, and return phone messages promptly

Additional Requirements:

At least 18 years of age

Authorized to work in the United States

Possess a valid driver's license and have a favorable motor vehicle record

Ability to pass a pre-employment background check

Who We Are:

Berlin City Auto Group is a family of dealerships throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Listen to what our team has to say about working in Service at Berlin City Auto Group

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at

EEOCSummit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. ADA Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices

255 Maine Mall Rd South Portland, ME 04106

Full-time